Strategic Account Manager, Major Accounts

Clarivate Analytic; Richmond (VA); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager with extensive experience in the Life Sciences sector. This role involves developing and executing sales strategies to drive revenue growth and enhance client relationships. The successful candidate will leverage their expertise in solution selling and account management to navigate complex sales environments and foster strategic partnerships. Join a dynamic team that manages global customers and contributes to innovative business intelligence solutions. If you are passionate about driving success and creating value for clients, this opportunity is perfect for you.

Qualifications

• 7+ years of sales experience with 3 years in account management.
• Proven ability to develop new business and revenue streams.

Responsibilities

• Develop new revenue from existing and new departments.
• Prepare account plans and conduct customer training events.
• Maintain customer satisfaction and manage sales progress reports.

Skills

Solution Selling

Account Management

Customer Relationship Management

Sales Strategy Development

Business Intelligence Solutions

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Science

Related Field Degree

Job description

The Account Manager will have a comprehensive understanding of the Life Sciences business culture to drive and develop a productive sales strategy in their region. A requirement is to be competent with solution selling principles and practices and demonstrate a high level of professionalism to both clients and work colleagues.

Account Managers will have a proven ability to develop new business and revenue streams within the North America region and have further developed existing accounts for new business opportunities and subsequent revenue generation in untouched departments or company sites whilst expanding the territory client base and network within the Life Sciences industry.

Two key success requirements for the Account Manager will be to develop a strong knowledge and understanding of the product portfolio and align this understanding to the needs and pains of the target audience (the client).

About You – experience, education, skills, and accomplishments

• Bachelor’s Degree in Business, Science or a related field
• Minimum 7 Years Sales Experience with 3 years of account management experience
• Ability to manage and generate revenue from existing customers

It would be great if you also have . . .

• Experience in selling complex and bespoke data, insights or business intelligence solutions

What will you be doing in this role?

• Develop new revenue from portfolio (existing and new departments) to achieve/exceed territory revenue plan.
• Effectively liaise with the customer base through office-based and face-to-face contact and proactively steer relationships towards strategic partnership status.
• Prepare an account plan for each organization which includes an organization profile, an analysis of revenues, relationship profiles for contacts, SWOT analysis, use of services, strategy for growth, objectives and implementation schedule of Total Account Management.
• Plan appropriate customer training visits and customer training events; maximize the effectiveness of training activities and contribute positively towards the maintenance and growth of Clarivate Analytics revenue.
• Acquire detailed in-depth knowledge of the Science product portfolio and keep abreast of new product releases.
• Report back from customer training sessions; recording customer feedback, gathering customer intelligence and action follow-up as required.
• Maintain and update sales progress reports and other administrative reporting mechanisms according to agreed timeframes.
• Liaise effectively with internal departments (Product Development, Sales Support and Central Marketing Department) to maximize sales opportunities and keep up to date with existing and new IP & Sciences services and marketing/sales campaigns.
• Organize customer visits efficiently, manage time, financial cost and territory traveling to the satisfaction of your manager.
• Maintain customer satisfaction with all Clarivate Analytics services and functions.
• Deputize for team members/your line manager as required.
• Take responsibility for identifying training and developmental needs for yourself on an ongoing basis.
• Make positive efforts to promote personal safety and that of others by taking reasonable care at work, following recognized codes of practice provided or advised by management to ensure safe working practices.
• Undertake any other reasonable duties as requested by your line manager/director on a permanent or temporary basis.

About the Team

This team manages our largest global customers across the Life Sciences & Healthcare segment business, handling multiple geographies.

Hours of Work

• This is a remote position with location in either EST or PST time zones.
• This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled.