Strategic Account Manager, LTL

Uber-Freight-4; Rogers (AR); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Health plan

Dental and vision benefits

401k match

Equity awards

Parental leave

Disability coverage

Life insurance

Job summary

Uber Freight SAM — LTL SME owns the health, retention, strategic growth, and performance of assigned accounts, serving as the primary authority on LTL strategy and network optimization.

Working with OAMs and execution teams for daily freight movement, the SAM drives cost savings, service excellence, and value delivery across the customer's network through governance, analytics, and executive engagement.

Qualifications

• Minimum 5-7+ years of experience driving LTL account strategy and lane optimization in an account management or related role.
• Experience with enterprise accounts or Freight Spend of 20M+.
• Experience Leading MBRs/QBRs and managing executive stakeholder relationships.

Responsibilities

• Drive overarching LTL strategy across procurement and operations, aligning daily execution with macro goals.
• Perform deep-dive analyses to identify cost, service, and efficiency insights and translate into strategic initiatives.
• Lead Monthly and Quarterly Business Reviews and strengthen executive-level relationships.
• Oversee governance, financial oversight, and tech escalations to ensure program value delivery.

Skills

LTL strategy

Account management

Executive relationships

MBR/QBRs

Cost optimization

Stakeholder management

Tools

MS Excel

Power BI

Salesforce

Job description

The Strategic Account Manager (SAM) — LTL SME owns the ultimate health, retention, strategic growth, and overall performance of assigned accounts, serving as the primary authority on Less-Than-Truckload (LTL) strategy and network optimization.

While relying on Operations Account Managers (OAMs) and execution teams for daily freight movement, the SAM remains fully accountable for program outcomes. This role bridges the gap between high-level account strategy and operational execution—partnering closely with LTL Procurement and mixed TL/LTL operations teams to drive cost savings, service excellence, and value delivery across the customer's network.

1. LTL Program Management & Strategic Optimization

• Network & Strategy Alignment: Drive overarching LTL strategy across procurement and operations, acting as the subject-matter expert to align daily execution with macro account goals.
• Deep-Dive Analytics: Perform deep-dive program analyses to identify cost, service, and efficiency insights; translate raw data into actionable strategic initiatives (e.g., mode conversions, lane optimization, pooling, and drop trailer strategies).
• Continuous Improvement: Identify process gaps, evaluate broader market dynamics, and champion LTL best practices across the account team.

2. Governance, Financial Oversight & Tech Management

• Financial & Margin Management: Review margins, monitor DTO queues, and analyze accessorial trends to eliminate avoidable costs and drive profitability.
• Network Health Governance: Monitor systemic operational issues (e.g., chronic offender carriers or troubled lanes) to resolve root-cause delays and missed pickups.
• Tech Management: Direct tech escalations, manage user access requests, and oversee EDI/API integrations and UAT testing to ensure seamless platform operations.
• Value Proposition Ownership: Ensure program value propositions are consistently communicated, validated, and delivered across all customer touchpoints.
• Business Reviews (MBR/QBR): Build high-impact presentation materials and lead Monthly and Quarterly Business Reviews to showcase performance, key wins, and forward-looking strategic initiatives.
• Relationship Expansion: Strengthen executive-level relationships, engage new stakeholders, and position the company as an indispensable strategic partner.

Basic Qualifications:

• Minimum 5-7+ years of experience driving LTL account strategy, mode conversions, and laneoptimization within an account management or related role.
• Prior experience working with enterprise accounts or accounts with Freight Spend of 20M +
• Experience Leading MBRs/QBRs, managing executive stakeholder relationships, and delivering customer value.

Preferred Qualifications:

• Prior experience analyzing operational and financial data to uncover cost savings and efficiency gains.
• Has managed account margins, tracking accessorials, and resolving systemic operational issues.
• Overseeing EDI/API integrations, UAT testing, and system escalations.
• Prior experience working directly for an LTL Carrier or related company.
• Proficient with MS Excel, Power BI, and Salesforce.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.