Strategic Account Manager - Lake Services

Terminix; Jacksonville (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Terminix in the United States is seeking a client relations professional to maintain and expand relationships with our clients in the environmental services sector. You will serve as the primary point of contact for assigned accounts and coordinate cross-functional teams to deliver tailored solutions.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Minimum of 3 years of experience in account management, client relations, or sales.
• Must possess a valid driver’s license from state of residence.
• Strong communication, negotiation, and interpersonal skills.
• Knowledge of lake management practices is a plus.

Responsibilities

• Build and nurture long-term client relationships and proactively address concerns.
• Serve as main point of contact for assigned client accounts, managing all aspects of the relationship.
• Maintain regular communication with clients through emails, phone calls, and meetings to provide updates and gather feedback.
• Assess client needs and collaborate with internal teams to develop tailored solutions and proposals.
• Coordinate and oversee execution of projects for clients, ensuring timelines, budgets, and quality standards.
• Identify opportunities for upselling and cross-selling additional services or products.
• Address client issues or concerns and escalate as needed to ensure satisfaction.
• Develop strategies to enhance client retention and loyalty.
• Stay informed about industry trends and competitors to identify growth opportunities.
• Prepare reports on account status, client feedback, and KPIs for management.

Skills

Account management

Communication

Negotiation

Interpersonal skills

MS Office Suite

CRM software

Problem-solving

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

MS Office Suite

CRM software

Job description

Terminix in the United States is seeking a client relations professional to maintain and expand relationships with our clients in the environmental services sector. You will serve as the primary point of contact for assigned accounts and coordinate cross-functional teams to deliver tailored solutions.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.