Strategic Account Manager — Internal Creative Studio

Citigroup Inc.; New York (NY); On-site; USD 130,000 - 195,000; Full time

Job summary

Skyline, Citi’s U.S. internal creative agency, is seeking a Strategic Account Manager to build proactive partnerships with internal marketing partners. You will translate priorities into creative and strategic opportunities and connect partners with Skyline capabilities across Creative, Data & Insights, and Operations.

You will lead intelligence gathering, opportunity tracking, and cross-team collaboration to drive measurable business impact and deeper strategic integration.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• 6-10 years of account management, client partnership, or strategic advisory experience in a creative, marketing, or integrated agency environment; in-house agency experience preferred
• Demonstrated experience managing complex client relationships across multiple stakeholders and lines of business
• Strong consultative instincts — the ability to ask the right questions, uncover underlying business needs, and shape solutions before work enters execution
• Experience developing account plans, managing opportunity pipelines, and leading strategic conversations
• Ability to translate business priorities into clear creative and strategic briefs
• Strong analytical skills with experience using performance data and internal client insights to tell a business story and guide recommendations
• Exceptional written, verbal, and interpersonal communication skills, including executive-level presentation and facilitation
• Proven ability to work cross-functionally across creative, data, technology, and delivery teams
• Comfortable operating with influence rather than authority — building trust and driving action across teams and senior stakeholders
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint)

Responsibilities

• Build trusted stakeholder relationships across internal partners to develop a holistic understanding of priorities
• Develop deep knowledge of internal client objectives, upcoming priorities, audience needs and decision-making environment
• Capture partner signals, recurring needs, challenges, and priorities for a living account view
• Bring internal client intelligence back into Skyline to inform planning and outreach
• Identify opportunities to involve Skyline earlier in planning cycles and provide broader support
• Maintain the account Opportunity Tracker with outreach activity, potential work, and impact
• Connect opportunities across teams and lines of business
• Partner with Strategy, Creative and Data & Insights to develop proactive recommendations
• Support growth of the account relationship and reduce reliance on external agencies
• Lead intake conversations to clarify business problems before execution
• Determine if a request is for a single deliverable or broader campaign/other Skyline solutions
• Bring the right Skyline experts into conversations early
• Improve brief quality by defining objectives, audience, outcomes, context, and success measures
• Escalate risks and challenges proactively

Skills

Account management

Strategic advisory

Stakeholder management

Executive-level communication

Cross-functional collaboration

Analytical skills

Microsoft Office

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Microsoft Office

Job description

Skyline, Citi’s U.S. internal creative agency, is seeking a Strategic Account Manager to build proactive partnerships with internal marketing partners. You will translate priorities into creative and strategic opportunities and connect partners with Skyline capabilities across Creative, Data & Insights, and Operations.

You will lead intelligence gathering, opportunity tracking, and cross-team collaboration to drive measurable business impact and deeper strategic integration.