Strategic Account Manager - Health & Data Solutions

Telligen; West Des Moines (IA); On-site; USD 60,000 - 75,000; Full time

Job summary

Telligen, a leading population health management organization, seeks an Associate Account Manager to build and maintain strong client relationships, manage contracts, and coordinate service delivery. This role supports sales and account teams as a subject matter expert on Telligen services.

You will engage with clients to understand operations, environments, and business objectives, ensuring contract deliverables are met and data are analyzed for reports and dashboards. Some travel is required.

Qualifications

• Bachelor's degree in healthcare, data analytics, health education, health promotion, public health (or) 1-3 years of experience in wellness/well-being, clinical health management programs, healthcare, delivery of employee health benefits services, or related experience preferred
• At least 1 year of experience successfully managing complex client relationships
• Up to 30% local and overnight travel
• Positions working on specific contracts may require U.S. Citizenship

Responsibilities

• Develops and maintains strong relationships with assigned clients and serves as the primary conduit and subject matter expert between Telligen and the client
• Develops a thorough understanding of each client's operations, systems, environment, and business objectives to support contract deliverables and ensure client needs are met
• Manages client interactions, including scheduled and ad hoc meetings, education, training, operational activities, publications, and website-related needs
• Monitors Telligen's performance against contractual requirements and performance guarantees, participates in the management of client satisfaction surveys and feedback processes, and delivers client reports as required
• Collaborates with operations and clinical teams to ensure services consistently meet clients' needs and to gather and validate data supporting population health programs
• Maintains program databases and spreadsheets to help stakeholders monitor program performance metrics
• Collects, organizes, and analyzes healthcare information, generating routine reports and basic dashboards
• Participates in solution development and tracks operational problem trends, communicating client information and escalating issues to operational management as appropriate
• Monitors data exchanges among trading partners and intervenes promptly to address identified insufficiencies
• Assists with capturing and documenting program processes and procedures, monitors compliance with applicable accreditation standards, and provides data-related support for quality improvement initiatives
• Assists Sales in prospect/partner/finalist presentations, as well as assisting with preparing proposals for new or current business and materials for upsells to current clients, in coordination with the manager of account management
• Performs miscellaneous duties as assigned

Skills

Relationship management

Public speaking

Interpersonal skills

Consultative selling

Education

Bachelor's degree in healthcare / related field

Job description

Telligen, a leading population health management organization, seeks an Associate Account Manager to build and maintain strong client relationships, manage contracts, and coordinate service delivery. This role supports sales and account teams as a subject matter expert on Telligen services.

You will engage with clients to understand operations, environments, and business objectives, ensuring contract deliverables are met and data are analyzed for reports and dashboards. Some travel is required.