Associate Account Manager

Telligen; West Des Moines (IA); On-site; USD 60,000 - 75,000; Full time

Job summary

Telligen, a leading population health management organization, seeks an Associate Account Manager to build and maintain strong client relationships, manage contracts, and coordinate service delivery. This role supports sales and account teams as a subject matter expert on Telligen services.

You will engage with clients to understand operations, environments, and business objectives, ensuring contract deliverables are met and data are analyzed for reports and dashboards. Some travel is required.

Qualifications

• Bachelor's degree in healthcare, data analytics, health education, health promotion, public health (or) 1-3 years of experience in wellness/well-being, clinical health management programs, healthcare, delivery of employee health benefits services, or related experience preferred
• At least 1 year of experience successfully managing complex client relationships
• Up to 30% local and overnight travel
• Positions working on specific contracts may require U.S. Citizenship

Responsibilities

• Develops and maintains strong relationships with assigned clients and serves as the primary conduit and subject matter expert between Telligen and the client
• Develops a thorough understanding of each client's operations, systems, environment, and business objectives to support contract deliverables and ensure client needs are met
• Manages client interactions, including scheduled and ad hoc meetings, education, training, operational activities, publications, and website-related needs
• Monitors Telligen's performance against contractual requirements and performance guarantees, participates in the management of client satisfaction surveys and feedback processes, and delivers client reports as required
• Collaborates with operations and clinical teams to ensure services consistently meet clients' needs and to gather and validate data supporting population health programs
• Maintains program databases and spreadsheets to help stakeholders monitor program performance metrics
• Collects, organizes, and analyzes healthcare information, generating routine reports and basic dashboards
• Participates in solution development and tracks operational problem trends, communicating client information and escalating issues to operational management as appropriate
• Monitors data exchanges among trading partners and intervenes promptly to address identified insufficiencies
• Assists with capturing and documenting program processes and procedures, monitors compliance with applicable accreditation standards, and provides data-related support for quality improvement initiatives
• Assists Sales in prospect/partner/finalist presentations, as well as assisting with preparing proposals for new or current business and materials for upsells to current clients, in coordination with the manager of account management
• Performs miscellaneous duties as assigned

Skills

Relationship management

Public speaking

Interpersonal skills

Consultative selling

Education

Bachelor's degree in healthcare / related field

Job description

As an Associate Account Manager, you will be responsible for developing and maintaining strong relationships with clients as assigned to ensure program success and growth. These relationships are multi-faceted, including managing implementations, contracting, coordination of service delivery, reporting, and expansion of services.

In addition, you will serve as an assigned subject matter expert on these clients and certain Telligen services to support the Sales and Account Management teams on new business opportunities.

What you'll do:

• Develops and maintains strong relationships with assigned clients and serves as the primary conduit and subject matter expert between Telligen and the client


• Develops a thorough understanding of each client's operations, systems, environment, and business objectives to support contract deliverables and ensure client needs are met


• Manages client interactions, including scheduled and ad hoc meetings, education, training, operational activities, publications, and website-related needs


• Monitors Telligen's performance against contractual requirements and performance guarantees, participates in the management of client satisfaction surveys and feedback processes, and delivers client reports as required


• Collaborates with operations and clinical teams to ensure services consistently meet clients' needs and to gather and validate data supporting population health programs


• Maintains program databases and spreadsheets to help stakeholders monitor program performance metrics


• Collects, organizes, and analyzes healthcare information, generating routine reports and basic dashboards


• Participates in solution development and tracks operational problem trends, communicating client information and escalating issues to operational management as appropriate


• Monitors data exchanges among trading partners and intervenes promptly to address identified insufficiencies


• Assists with capturing and documenting program processes and procedures, monitors compliance with applicable accreditation standards, and provides data-related support for quality improvement initiatives


• Assists Sales in prospect/partner/finalist presentations, as well as assisting with preparing proposals for new or current business and materials for upsells to current clients, in coordination with the manager of account management


• Performs miscellaneous duties as assigned

Required Skills and Experience:

• Bachelor's degree in healthcare, data analytics, health education, health promotion, public health (or) 1-3 years of experience in wellness/well-being, clinical health management programs, healthcare, delivery of employee health benefits services, or related experience preferred


• At least 1 year of experience successfully managing complex client relationships


• Up to 30% local and overnight travel


• Positions working on specific contracts may require U.S. Citizenship

Preferred Skills and Experience:

• Strong interpersonal skills emphasizing a consultative approach and relationship building


• Proficient public speaking skills

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

We're on a mission to transform lives and economies by improving health.

Ownership:

As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community:

We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity:

We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity:

We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen's careers website or to apply for a position, please send an email to [e-mail]