Strategic Account Manager: Growth & Retention

Hivelocity; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Hivelocity is seeking an Account Manager to manage a portfolio of existing customers, drive satisfaction, retention, and revenue growth. You will serve as the primary contact, build consultative relationships with key stakeholders, and identify opportunities for account expansion.

In this role you will work cross-functionally with sales, support, product, and operations to deliver solutions, monitor health metrics, and guide customers through onboarding, renewals, and service enhancements.

Qualifications

• 2+ years of experience in account management, customer success, or client services (tech/SaaS preferred).
• Proven ability to meet or exceed revenue targets.
• Strong relationship-building and customer-focused approach.
• Excellent written and verbal communication skills.
• Strong organizational skills with multi-account management.
• Experience with CRM systems such as HubSpot or Salesforce.
• Bachelor's degree preferred but not required.

Responsibilities

• Manage a portfolio of existing customer accounts to ensure satisfaction, retention, and long-term partnership.
• Serve as the primary point of contact for customer inquiries, requests, and escalations.
• Build strong, consultative relationships with key stakeholders and decision-makers.
• Identify opportunities for account growth through renewals, upselling, and cross-selling.
• Achieve revenue targets associated with assigned accounts.
• Conduct Quarterly Business Reviews (QBRs) with customers, including both operational and executive stakeholders.
• Develop and maintain account plans aligned with customer goals and business objectives.
• Guide customers through lifecycle stages including onboarding, renewals, and service enhancements.
• Partner with internal teams (sales, support, product, operations) to deliver solutions and resolve issues.
• Monitor customer health, usage trends, and engagement to proactively identify risks or opportunities.
• Maintain accurate account records, activity tracking, and forecasts in CRM systems (e.g., HubSpot).
• Provide customer feedback and insights to internal teams to support product and service improvements.
• Communicate progress, risks, and updates clearly to leadership and stakeholders.

Skills

Relationship building

Account management

Customer success

Communication

Organizational skills

Strategic thinking

Education

Bachelor's degree preferred

Tools

HubSpot

Salesforce

Job description

Hivelocity is seeking an Account Manager to manage a portfolio of existing customers, drive satisfaction, retention, and revenue growth. You will serve as the primary contact, build consultative relationships with key stakeholders, and identify opportunities for account expansion.

In this role you will work cross-functionally with sales, support, product, and operations to deliver solutions, monitor health metrics, and guide customers through onboarding, renewals, and service enhancements.