Strategic Account Manager - Growth & Client Retention

LandCare LLC; Allentown (Lehigh County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

401K with 3.5% match

Medical, dental, and vision coverage

Paid Time Off + 9 holidays

Formal training and development

Job summary

LandCare LLC is seeking a dynamic client service and business development professional to strengthen relationships with existing clients and pursue new opportunities. You will collaborate closely with the Branch Manager, Production Manager, and production teams to deliver solutions and maintain LandCare’s service standards.

You will identify new clients, organize networking events, and convert prospects into committed customers while contributing to a team-based profit-sharing culture and

Qualifications

• Experience in client retention and account management.
• Proven ability to prospect and close new business.
• Strong communication and problem-solving skills.

Responsibilities

• Drive customer satisfaction and retention by understanding the individual needs of our customers
• Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving
• Promote high standards for customer service, safety, and LandCare’s culture and core values in a positive team environment
• Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
• Maintain LandCare’s Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client’s objectives are accurately and appropriately priced

Skills

Client relationships

Customer service

Networking

Sales orientation

Job description

LandCare LLC is seeking a dynamic client service and business development professional to strengthen relationships with existing clients and pursue new opportunities. You will collaborate closely with the Branch Manager, Production Manager, and production teams to deliver solutions and maintain LandCare’s service standards.

You will identify new clients, organize networking events, and convert prospects into committed customers while contributing to a team-based profit-sharing culture and