Strategic Account Manager, FinTech & Risk Solutions (Remote)

Storm2; California; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity participation

Flexible PTO

Comprehensive health, dental, and view

Retirement plan matching

Home office setup stipend

Company-provided laptop and equipment

Monthly meal and team engagement Allow

Annual wellness stipend

Professional development budget

Remote-first flexibility

Work-from-anywhere culture

Job summary

Storm2 is seeking a customer-facing leader to manage strategic relationships with fintech and payments clients. You will partner with product, analytics, engineering, integrations, and risk teams to maximize value, adoption, and operational performance.

Ideal candidates bring executive-level communication, experience with API-based products, and a passion for risk, fraud, and compliance in a fast-growing SaaS environment.

Qualifications

• Experience in a customer-facing role within B2B SaaS, preferably fintech or payments.
• Ability to translate technical concepts into business language for executives.
• Strong cross-functional collaboration with product, analytics, engineering, and risk teams.
• Proven track record delivering customer success and driving adoption.
• Experience with API-based products and customer integrations.

Responsibilities

• Manage a portfolio of customers as the primary point of contact.
• Drive product adoption and long-term customer success.
• Translate technical concepts into clear business solutions.
• Guide customers on fraud prevention, compliance, AML/KYC, and risk management best practices.
• Develop metrics and success indicators for customer outcomes.
• Collaborate with product, analytics, engineering, integrations, and risk teams to resolve challenges.
• Identify fraud trends and work with customers on mitigation strategies.
• Support expansion opportunities through relationship management.

Skills

Customer Success

Account Management

Risk Operations

Solutions Consulting

API integrations

Executive communication

Cross-functional collaboration

Project management

Data analysis

BI/Analytics tools

Stakeholder management

Problem solving

Tools

BI tools

Job description

Storm2 is seeking a customer-facing leader to manage strategic relationships with fintech and payments clients. You will partner with product, analytics, engineering, integrations, and risk teams to maximize value, adoption, and operational performance.

Ideal candidates bring executive-level communication, experience with API-based products, and a passion for risk, fraud, and compliance in a fast-growing SaaS environment.