Account Manager

Niural Inc.; New York, Northern (NY, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity participation

Top-of-line health benefits

401(k)

Job summary

Niural Inc. in New York City is seeking an Account Manager on our GTM team to own and grow a portfolio of client accounts, focusing on upsell and cross-sell opportunities across HR, payroll, PEO, and EOR products.

This strategic, relationship-first role requires 2–4 years of client-facing experience; you’ll build trusted advisor relationships with executives, conduct regular reviews, and partner with Sales, Customer Success, and Product to maximize client value.

Qualifications

• 2-4 years of experience in account management, customer success, or a related client-facing role.
• Familiarity with HR, payroll, PEO, or benefits products.

Responsibilities

• Own a portfolio of client accounts, serving as their primary point of contact at Niural
• Identify and execute upsell and cross-sell opportunities across Niural's suite of HR, payroll, PEO, and EOR products
• Build deep relationships with key stakeholders including CFOs, COOs, HR leaders, and payroll administrators
• Conduct regular business reviews to assess client health, surface new needs, and present relevant solutions
• Partner closely with Sales, Customer Success, and Product teams to advocate for client needs
• Maintain accurate CRM records including account activity, revenue forecasts, and pipeline data
• Meet or exceed monthly, quarterly, and annual revenue expansion targets

Skills

Account management

Customer success

Relationship-building

Communication

Job description

At Niural, we're not just building products; we're redefining how companies operate in a new era of the internet driven by AI. We're creating truly global solutions that empower businesses to thrive in the digital economy. If you're eager to join a relentlessly ambitious team, develop tools that will influence the flow of billions of dollars, and share in the asymmetric financial rewards of building foundational internet infrastructure, then come help us shape the future of finance.

About the job

As an Account Manager on our GTM team, you will own and grow a portfolio of client accounts. Your focus will be on deepening relationships, identifying upsell and cross-sell opportunities across our US payroll, employee benefits, PEO, and Global EOR products, and ensuring your clients get maximum value from the Niural platform.

This is a strategic, relationship-first position for someone who thrives on becoming a trusted advisor to their book of business.

What you will do:

Own a portfolio of client accounts, serving as their primary point of contact at Niural

Identify and execute upsell and cross-sell opportunities across Niural's suite of HR, payroll, PEO, and EOR products

Build deep relationships with key stakeholders including CFOs, COOs, HR leaders, and payroll administrators

Conduct regular business reviews to assess client health, surface new needs, and present relevant solutions

Partner closely with Sales, Customer Success, and Product teams to advocate for client needs

Maintain accurate CRM records including account activity, revenue forecasts, and pipeline data

Meet or exceed monthly, quarterly, and annual revenue expansion targets

About you

2-4 years of experience in account management, customer success, or a related client-facing role

Familiarity with HR, payroll, PEO, or benefits products — you can speak the language of your clients

Strong relationship-building skills with a natural ability to identify and act on expansion opportunities

Excellent communicator, both written and verbal, with experience presenting to senior decision-makers

Highly organized with the ability to manage a large book of business without dropping the ball

Comfortable working in a fast-paced startup environment with evolving priorities

Based in or willing to work from New York City

What we offer

Competitive base salary of $80k - $100k plus commission

Equity participation

Top-of-line health benefits and 401(k)

A high-ownership role at one of the most ambitious startups in fintech and HR tech