Strategic Account Manager, Downstream Chemicals - Houston

Baker Hughes Company

Sugar Land (TX)

On-site

USD 85,000 - 120,000

Full time

9 days ago

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Job summary

Baker Hughes is seeking an Account Manager - Downstream Chemicals in Houston, TX to build long-term strategic relationships, coordinate technical and commercial activities, and deliver value-driven solutions that support refinery customers and business growth.

You will work with cross-functional teams, understand customer objectives, drive opportunities, and lead business reviews while upholding the company's standards for compliance and operational excellence.

Qualifications

Bachelor's degree or higher from an accredited university.
Experience in Sales, Account Management, Customer Success, Business Development, or related commercial role.
Demonstrated ability to build and manage strategic customer relationships.
Strong communication and interpersonal skills with the ability to build trust with customers and colleagues.
Experience supporting technical sales activities and customer-focused solutions.
Strong presentation and stakeholder management capabilities.

Responsibilities

Building and maintaining long-term strategic relationships with customers through effective account management.
Understanding customer business objectives, operational requirements, and growth opportunities to identify potential sales opportunities.
Developing trusted partnerships with key customer stakeholders and serving as a primary point of contact.
Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales initiatives, and innovative customer solutions.
Supporting the development and execution of account growth strategies to achieve business objectives.
Managing the day-to-day operations of existing refinery chemical process business activities within assigned customer accounts.
Working closely with technicians, account representatives, and operational teams to ensure customer requirements are met.
Developing, delivering, and leading business reviews, technical presentations, and commercial discussions with customers and internal stakeholders.
Communicating customer needs and market insights to help drive continuous improvement and business growth.
Monitoring account performance and identifying opportunities to improve customer satisfaction and operational effectiveness.
Supporting commercial activities, opportunity development, and account planning efforts.
Ensuring effective communication and collaboration between customers and internal teams.
Following established Sales and Service Standards to ensure compliance and consistent service delivery.
Maintaining accurate account information, activity documentation, and customer engagement records.
Promoting a customer-focused culture while supporting business goals and operational excellence.