Strategic Account Manager — Dental & Orthodontic Lab

CascadEffects; Chanhassen (MN); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health, vision, and dental coverage (½

401(k) with company match after six mo

Generous PTO (120 hours annually)

Company travel card

Collaborative, growth-minded culture

Job summary

CascadEffects is seeking an Account Manager for a fast-growing dental/ortho laboratory. You will be the primary liaison for orthodontic practices, ensuring onboarding, ongoing support, and long-term client satisfaction.

A proactive, organized professional who communicates clearly with doctors and internal teams will thrive in our collaborative environment. The role involves travel to trade shows and client visits (up to 60%), working with marketing and operations to deliver exceptional outcomes,

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• 3+ years of account management, client relations, or customer success.
• Experience in orthodontics, dental, or healthcare strongly preferred.

Responsibilities

• Serve as the primary point of contact for orthodontic practices, ensuring clear communication, smooth onboarding, and long-term client satisfaction.
• Develop trusted relationships with doctors and practice staff, becoming a true partner to their success.
• Represent the lab at trade shows and industry events, connecting with current clients and introducing new products and solutions.
• Collaborate closely with customer service, marketing, and operations to deliver exceptional outcomes.
• Provide regular updates and documentation after client meetings to ensure seamless follow-up and internal alignment.
• Support cross-selling initiatives by educating clients about new products and services.
• Contribute ideas to improve processes, strengthen relationships, and elevate the overall client experience.

Job description

CascadEffects is seeking an Account Manager for a fast-growing dental/ortho laboratory. You will be the primary liaison for orthodontic practices, ensuring onboarding, ongoing support, and long-term client satisfaction.

A proactive, organized professional who communicates clearly with doctors and internal teams will thrive in our collaborative environment. The role involves travel to trade shows and client visits (up to 60%), working with marketing and operations to deliver exceptional outcomes,