Account Manager

CascadEffects; Chanhassen (MN); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health, vision, and dental coverage (½

401(k) with company match after six mo

Generous PTO (120 hours annually)

Company travel card

Collaborative, growth-minded culture

Job summary

CascadEffects is seeking an Account Manager for a fast-growing dental/ortho laboratory. You will be the primary liaison for orthodontic practices, ensuring onboarding, ongoing support, and long-term client satisfaction.

A proactive, organized professional who communicates clearly with doctors and internal teams will thrive in our collaborative environment. The role involves travel to trade shows and client visits (up to 60%), working with marketing and operations to deliver exceptional outcomes,

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• 3+ years of account management, client relations, or customer success.
• Experience in orthodontics, dental, or healthcare strongly preferred.

Responsibilities

• Serve as the primary point of contact for orthodontic practices, ensuring clear communication, smooth onboarding, and long-term client satisfaction.
• Develop trusted relationships with doctors and practice staff, becoming a true partner to their success.
• Represent the lab at trade shows and industry events, connecting with current clients and introducing new products and solutions.
• Collaborate closely with customer service, marketing, and operations to deliver exceptional outcomes.
• Provide regular updates and documentation after client meetings to ensure seamless follow-up and internal alignment.
• Support cross-selling initiatives by educating clients about new products and services.
• Contribute ideas to improve processes, strengthen relationships, and elevate the overall client experience.

Job description

Job Title: Account Manager – Dental / Ortho Laboratory

Location: Must be comfortable commuting to Chanhassen, MN

Type: Full-Time, W2 Employee

About the Role

We’re hiring an Account Manager to join a fast-growing, high-performance dental laboratory that partners with leading dental and orthodontic practices across the U.S. This role is all about building meaningful relationships — not high volume cold calls. You’ll be the go-to liaison for doctors and their teams, helping them get the most out of our products and services while ensuring a seamless client experience from onboarding through ongoing support.

If you’re someone who thrives in a fast-paced, collaborative environment where every day brings new opportunities to learn, connect, and problem-solve — this might be your perfect fit.

What You’ll Do

• Serve as the primary point of contact for orthodontic practices, ensuring clear communication, smooth onboarding, and long-term client satisfaction.
• Develop trusted relationships with doctors and practice staff, becoming a true partner to their success.
• Represent the lab at trade shows and industry events — connecting with current clients and introducing new products and solutions.
• Collaborate closely with customer service, marketing, and operations to deliver exceptional outcomes.
• Provide regular updates and documentation after client meetings to ensure seamless follow-up and internal alignment.
• Support cross-selling initiatives by educating clients about new products and services.
• Contribute ideas to improve processes, strengthen relationships, and elevate the overall client experience.

Who You Are

• A polished professional who combines strong organization and follow-through with warmth and approachability.
• Proactive, not reactive. You anticipate needs and bring solutions, not just problems.
• Comfortable managing multiple priorities in a fast-paced, vibrant culture.
• Confident communicator with doctors, teams, and internal stakeholders alike.
• Willing to travel (up to 60%) for trade shows, client visits, and team meetings.

Your Background

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• 3+ years of experience in account management, client relations, or customer success.
• Experience in orthodontics, dental, or healthcare strongly preferred.

What’s Offered

• Competitive base salary $80,000+ depending on experience.
• Health, vision, and dental coverage (50% premium covered).
• 401(k) with company match after six months.
• Generous PTO (120 hours annually).
• Company card for travel expenses.
• Collaborative, growth-minded culture with leadership that values initiative and rewards high performance.

Not specific enough, please see below for Primary Duties/Responsibilities:

• Serve as a key contact between orthodontic practices and the company during the account setup, issue resolution, and onboarding processes.
• Obtain a complete understanding of practice needs to ensure the company delivers an exceptional customer experience.
• Plan and coordinate tradeshow events throughout the year.
• Ensure strategic and timely follow-up and onboarding following trade show events.
• Provide internal communication regarding practice issues and satisfaction, including written documentation and team member updates regarding new accounts, preferences, and any other information necessary for an excellent customer experience.
• Complete and distribute client contact reports after client meetings and phone calls to meet onboarding deadlines and other relevant timelines.
• Manage client expectations regarding deliverables, processes, and limitations.
• Regularly convey new ideas and insights on promoting the company and onboarding new customers.
• Support the account team in developing strategic marketing and communications plans.
• Conduct audits of news, trends, creative developments, and offers in the industry to ensure the company remains competitive in the marketplace.
• Collaborate with the marketing team to create promotional materials using tools like Canva.
• Provide feedback and suggestions for continuous improvement of client services and internal processes.
• Monitor and analyze client feedback and satisfaction to recommend enhancements to service delivery.