Strategic Account Manager, Cruise Partners

WorldVia; Newark (NJ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Medical and dental insurance

Life insurance & LTD

401k with company match

Paid time off + holidays

Travel program discounts

Job summary

WorldVia seeks a Strategic Account Manager for Cruise Partners to own the relationships with top-tier cruise-line partners, lead contract renewals and amendments, and steer co-op marketing negotiations with clear ownership.

You will drive the annual Marketing and Events plan, monitor negotiations to resolution, and coordinate with the Group Cruise Sales Manager to keep account strategies aligned. Expect up to 30% travel, with Newark, New Jersey as a key operating area.

Qualifications

• 5+ years in partner relations or account management in cruise/travel.
• Established relationships with major cruise-line groups or demonstrated ability to build them.
• Experience negotiating contracts and co-op marketing agreements.
• Strong organizational skills managing several high-value negotiations concurrently.
• Excellent written and verbal communication; able to present to senior leadership.

Responsibilities

• Own the relationship strategy and day-to-day management for WorldVia's top-tier cruise-line partners.
• Lead contract renewals and amendments with cruise suppliers, coordinating internal sign-off and legal review.
• Negotiate co-op marketing agreements and funding commitments with cruise-line partners.
• Serve as the single point of contact for each strategic cruise-line account and conduct periodic business reviews.
• Formulate and execute an annual Marketing and Events plan with Events and Marketing teams.
• Track open cruise-line negotiations and drive them to resolution.
• Coordinate with the Group Cruise Sales Manager to align strategies.
• Travel up to 30%.

Skills

Relationship management

Contract negotiation

Co-op marketing

Communication

Project management

Job description

The Strategic Account Manager, Cruise Partners owns WorldVia's top-tier cruise-line relationships. This role is the single point of contact for each cruise-line partner, replacing today's pattern of requests across multiple staff. The manager leads contract renewals, amendments, and co-op marketing negotiations, keeping cruise-side deals moving with clear, consistent ownership.

• Own the relationship strategy and day-to-day management for WorldVia's top-tier cruise-line partners.
• Lead contract renewals and amendments with cruise suppliers, including coordinating internal sign-off and legal review.
• Negotiate co-op marketing agreements and funding commitments with cruise-line partners.
• Serve as the single point of contact for each strategic cruise-line account including; Conducting periodic business and marketing reviews with these partners to ensure WorldVia is aligned with their strategic focus in an effort to maximize revenue.
• Formulate an annual Marketing and Events plan and ensure execution of same with Events and Marketing teams.
• Track every open cruise-line negotiation, dispute, or ask (contract, marketing, booking-transfer, or otherwise) and drive it to resolution.
• Coordinate with the Group Cruise Sales Manager to ensure group strategy and account-level relationship strategy stay aligned.
• Ability to travel up to 30%.

Qualifications

• 5+ years of experience in partner relations, account management, or supplier negotiation within the cruise or broader travel industry.
• Established relationships with, or demonstrated ability to build relationships with, major cruise-line group and sales desks.
• Demonstrated experience negotiating contracts and co-op marketing agreements.
• Strong organizational skills; able to manage several concurrent, high-value negotiations without letting any one thread go stale.
• Strong written and verbal communication skills; able to represent partner needs credibly in front of senior leadership.

What We Offer

• Competitive salary and performance-based bonuses

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company HolidaysAdditional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

• Opportunities for professional development and career growth
• Travel industry perks and discounts
• Collaborative and innovative work environment

Equal Opportunity & E-Verify Statement

WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.