Strategic Account Manager — Client Growth & Relations

Gulf Coast Bank and Trust Company; Minnetonka (MN); On-site; USD 55,000 - 65,000; Full time

Job summary

Gulf Coast Bank & Trust Company in Minnetonka, MN is seeking an Account Manager to oversee an assigned portfolio, act as a right-hand to sales, and coordinate cross‑functional processes with Sales, Ops, Accounting, Titling, and Customer teams to drive service excellence.

You will develop client relationships, manage communications, ensure timely updates, and support onboarding and referrals to generate new business while maintaining high quality customer experience.

Qualifications

• Bachelor's degree or equivalent experience (administrative, financial, or organizational) required.
• Adaptability and flexibility to changing work environment.
• Dependability and ability to work independently under pressure.
• Initiative to tackle problems and take on new responsibilities.
• Strong productivity, time management, and attention to detail.
• Excellent communication and teamwork skills.

Responsibilities

• Provide courteous, timely, and effective customer service to internal and external customers.
• Maintain positive customer experience by resolving concerns and auditing charges.
• Be the main point of contact for current customers and manage relationships to acquire future business.
• Oversee portfolio knowledge of client operations, deal structures, platforms, and referrals.
• Ensure terms comply with approved program structure and communicate changes across departments.
• Collaborate with Operations, Underwriting, Sales, Accounting, and Management to manage the portfolio.
• Interact with the Operations Team to ensure daily procedures and workflow consistency.
• Communicate with clients regularly to keep them informed of activity and necessary information.
• Assist management and back up other positions as needed; cross-train as required.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Teamwork

Adaptability

Reliability

Initiative

Time management

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Gulf Coast Bank & Trust Company in Minnetonka, MN is seeking an Account Manager to oversee an assigned portfolio, act as a right-hand to sales, and coordinate cross‑functional processes with Sales, Ops, Accounting, Titling, and Customer teams to drive service excellence.

You will develop client relationships, manage communications, ensure timely updates, and support onboarding and referrals to generate new business while maintaining high quality customer experience.