Strategic Account Manager - Client Growth

Gulf Coast Bank & Trust Company; Minnetonka (MN); On-site; USD 55,000 - 90,000; Full time

Job summary

Gulf Coast Bank & Trust Company in Minnetonka, MN seeks an Account Manager to oversee a diverse client portfolio and support the sales team. You will handle communications, help with onboarding, manage issues, and drive customer experience across departments.

Responsibilities include maintaining relationships with top accounts (25 key and 100+ total), ensuring contract terms are followed, coordinating with underwriting, accounting, and operations, and providing exceptional service while seeking

Qualifications

• Bachelor's degree or equivalent experience required.
• Adaptability to changes and positive attitude.
• Dependability and ability to meet commitments.
• Initiative and independent problem solving.
• Productivity and time management.
• Attention to detail and commitment to quality.
• Clear, effective communication skills.
• Teamwork and cross-department collaboration.

Responsibilities

• Provide courteous, timely, and effective customer service to both internal and external customers.
• Maintain positive customer experience through resolving concerns and general problem solving.
• Manage relationships to acquire future business; coordinate direct end user and vendor relationships.
• Oversee portfolio (25 top accounts, 100+ total accounts) with knowledge of client operations.
• Ensure terms comply with approved program structure and communicate changes inter-departmentally.
• Collaborate with Underwriting, Sales, Accounting, Operations, Collections and management.
• Interact with Operations to ensure daily procedures and workflow.
• Communicate with clients to keep them apprised of all activity.
• Assist management and co-workers; cross-train and back-up other positions.
• Other duties as assigned.

Skills

Adaptability

Dependability

Initiative

Productivity

Quality

Communication

Teamwork

Education

Bachelor's degree or equivalent experience

Job description

Gulf Coast Bank & Trust Company in Minnetonka, MN seeks an Account Manager to oversee a diverse client portfolio and support the sales team. You will handle communications, help with onboarding, manage issues, and drive customer experience across departments.

Responsibilities include maintaining relationships with top accounts (25 key and 100+ total), ensuring contract terms are followed, coordinating with underwriting, accounting, and operations, and providing exceptional service while seeking