Strategic Account Manager, Branded Calling

First Orion; North Little Rock (AR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Open PTO

Company paid holidays

Flex Fridays

Flexible work arrangements

Health and dental/vision options

Job summary

First Orion seeks an Account Manager to own relationships for assigned Branded Calling Solutions clients. You’ll drive value, lead account planning, and ensure successful delivery with the Client Delivery Team.

You’ll forecast revenue, manage pipeline in Salesforce, and build trusted advisor relationships with executives. Strong communication, organization, and a results-driven mindset are essential as you balance client needs with First Orion objectives.

Qualifications

• Bachelor's degree in business administration or related field, or 2–3 years of relevant experience.
• Previous sales and customer service experience preferred.
• Experience with achieving sales targets and managing client relationships.

Responsibilities

• Own the relationship with assigned accounts and drive revenue growth.
• Lead account planning sessions with production, product, and sales teams.
• Forecast call volumes and revenue; manage pipeline in CRM (Salesforce).
• Interface with Client Delivery Team to ensure quality delivery and manage changes.
• Prepare for and lead quarterly business reviews and client meetings.
• Ensure contractual obligations are met and communicate issue status clearly.

Skills

Excellent communication

MS Office

Sales targets

Proactive mindset

Customer service

Organizational skills

Education

Bachelor's degree in business administration or related field

Tools

Salesforce

Job description

First Orion seeks an Account Manager to own relationships for assigned Branded Calling Solutions clients. You’ll drive value, lead account planning, and ensure successful delivery with the Client Delivery Team.

You’ll forecast revenue, manage pipeline in Salesforce, and build trusted advisor relationships with executives. Strong communication, organization, and a results-driven mindset are essential as you balance client needs with First Orion objectives.