Account Manager

First Orion; North Little Rock (AR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Open PTO

Company paid holidays

Flex Fridays

Flexible work arrangements

Health and dental/vision options

Job summary

First Orion seeks an Account Manager to own relationships for assigned Branded Calling Solutions clients. You’ll drive value, lead account planning, and ensure successful delivery with the Client Delivery Team.

You’ll forecast revenue, manage pipeline in Salesforce, and build trusted advisor relationships with executives. Strong communication, organization, and a results-driven mindset are essential as you balance client needs with First Orion objectives.

Qualifications

• Bachelor's degree in business administration or related field, or 2–3 years of relevant experience.
• Previous sales and customer service experience preferred.
• Experience with achieving sales targets and managing client relationships.

Responsibilities

• Own the relationship with assigned accounts and drive revenue growth.
• Lead account planning sessions with production, product, and sales teams.
• Forecast call volumes and revenue; manage pipeline in CRM (Salesforce).
• Interface with Client Delivery Team to ensure quality delivery and manage changes.
• Prepare for and lead quarterly business reviews and client meetings.
• Ensure contractual obligations are met and communicate issue status clearly.

Skills

Excellent communication

MS Office

Sales targets

Proactive mindset

Customer service

Organizational skills

Education

Bachelor's degree in business administration or related field

Tools

Salesforce

Job description

First Orion is seeking an Account Manager to serve as the primary relationship owner for assigned accounts for our Branded Calling Solutions. The Account Manager drives the direction for the client and leads Account Planning sessions with all appropriate production, product and sales resources. The Account Manager works closely with the Client Delivery Team to ensure successful delivery of contracted services, scope and manage change, and communicate issue status and resolution. The Account Manager works to maximize revenue and productivity within assigned accounts.The Account Manager must be able to build trust and rapport with clients. This comes from working with integrity and a sense of urgency to continually strive for the client’s success. It means doing what you said you would do within a reasonable time. The Account Manager is the primary voice of the client to the rest of the First Orion organization. The Account Manager must balance the client’s wellbeing with the best interest of First Orion. The Account Manager is consultative and provides feedback, insight and counsel even when it may not be what the client wants to hear. The Account Manager goes to bat for client needs within the walls of First Orion as a constant advocate to help clients and First Orion succeed.We never want the client to come to First Orion with an issue when we know about it ahead of time. The Account Manager needs to communicate quickly and clearly about any issues and speak to the measures being taken to resolve the issue. The Account Manager should be seen as an integral part of the client’s extended team, a trusted advisor, and a critical component to the client’s ability to succeed.What you’ll be doing:Ensure your client(s) are achieving value from First Orion solutionsIdentify, plan and grow revenue in your assigned base of accountsManage pipeline in First Orion CRM (Salesforce)Develop trusted advisor relationships with key client stakeholders and executive sponsorsTrack and forecast key client metrics (e.g. subscriber KPI’s)Accurately forecast call volumes and expected revenueInterface with the Client Delivery Team to:Ensure quality delivery of production processes, reports and metrics,Scope, manage and communicate changes, andManage and communicate issue status and resolutionAssist with project management functions when neededPoint of contact for escalations and challenging client requestsInterface with the Product Team for release management details to appropriately communicate to clientsCollaborate with other First Orion teams as neededPrepare for and lead client sales meetingsEnsure First Orion and clients adhere to contractual obligationsDrive the definition of requirements for account-related projects as well as resolution of client services issues and seamless quality assurance of client deliverablesOwn preparation of and lead the Quarterly Business ReviewsLead contract renewals with focus on maximizing profitsClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersWhat you’ll need:Excellent communication skillsMS Office experienceExperience with having a sales targetProactive mentalityPrevious sales and customer service experienceExceptional organizational skillsBachelor’s degree in business administration or related degree programs, or two to three years relevant experienceBonus Points:Previous experience in Client ServicesTelecom/Mobile experienceClient management experienceExperience working with a CRMCompany Benefits:Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!Learn More About First Orion:First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.First Orion has been voted a Great Place to Work with top rankings in every category.Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.First Orion Culture Cornerstones are at the core of everything we do here.Disclosure:First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.