Strategic Account Manager - Affordable Housing

OpenKrill; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) with generous match

Five weeks PTO

Nine paid holidays

Volunteer time off

Fully remote in the United States

Mission-driven work environment

Input into product development

Job summary

OpenKrill seeks a Strategic Account Manager for Affordable Housing to oversee a portfolio of enterprise public sector clients nationwide. You will maximize platform adoption, ensure compliance with HUD standards, and serve as a trusted advisor to housing authorities and agencies.

You'll translate client needs into product enhancements, collaborate with Product/Engineering, and drive long-term relationships that advance affordable housing programs and community development.

Qualifications

• At least 5 years in client success, implementation, account management, or a consultative role in SaaS or tech.
• Ability to engage with program staff, technical stakeholders, and senior agency leadership.
• Strong commitment to using technology to strengthen communities and assist vulnerable populations.
• Experience with federally funded programs and public sector operations is preferred.
• Proactive, self-directed, and able to thrive in a fast-paced, deadline-driven environment.
• Ability to translate complex requirements into practical recommendations.

Responsibilities

• Serve as the primary strategic advisor for state and local government clients throughout the account lifecycle.
• Assess client workflows and objectives to tailor software adoption and measurable outcomes.
• Proactively manage a portfolio of enterprise accounts and identify expansion opportunities.
• Advise on HUD standards, regulatory requirements, and best practices to maintain compliance.
• Educate stakeholders on software features and implementation strategies for housing programs.
• Set account objectives and long-term success plans aligned with client priorities.
• Identify risks and deadlines, delivering practical solutions to keep programs on track.
• Bridge clients and internal Product/Engineering teams to relay feedback and regulatory needs.
• Communicate updates and ensure clients understand the impact of improvements.
• Coordinate across internal teams to resolve issues and maintain service quality.
• Manage multiple accounts and priorities with high organization and accountability.

Skills

Communication skills

Presentation skills

Relationship building

Project management

Public sector experience

SaaS experience

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Strategic Account Manager - Affordable Housing based in the United States.

The Strategic Account Manager will manage a portfolio of enterprise public sector clients, helping housing authorities and government agencies maximize the value of technology solutions for affordable housing and community development programs. This remote role focuses on building long-term client relationships, improving platform adoption, and supporting compliance with relevant federal regulations and industry standards. You will act as a trusted advisor, helping clients optimize workflows, achieve program objectives, and navigate evolving requirements. Working closely with Product and Engineering teams, you will translate client feedback and regulatory needs into meaningful product improvements. The role offers the opportunity to influence strategic decisions while contributing to programs that support vulnerable populations and strengthen communities. It is ideal for a relationship-driven professional who combines consultative expertise, operational rigor, and a commitment to mission-oriented work.

Accountabilities

• Serve as the primary strategic advisor for state and local government clients throughout the entire account lifecycle, developing strong relationships with stakeholders at all organizational levels.
• Assess client workflows, operational needs, and program objectives to configure and tailor software solutions that support effective adoption and measurable outcomes.
• Proactively manage a portfolio of enterprise accounts, strengthening engagement, client satisfaction, retention, and opportunities for account expansion.
• Advise clients on applicable U.S. Department of Housing and Urban Development (HUD) standards, regulatory requirements, and best practices, helping them use platform capabilities to improve efficiency and maintain compliance.
• Educate client stakeholders on relevant software features, process improvements, and implementation strategies that support their affordable housing and community development programs.
• Establish account-level objectives, performance milestones, and long-term success plans aligned with client priorities and program requirements.
• Identify risks, operational challenges, upcoming deadlines, and potential audit issues early, developing practical solutions to keep client programs on track.
• Serve as the connection between clients and internal Product and Engineering teams, communicating customer feedback, evolving regulations, and functional requirements to inform platform development.
• Follow through on product enhancements and communicate relevant updates to clients, ensuring expectations are managed and the impact of improvements is understood.
• Coordinate across internal teams to resolve client issues, support program success, and maintain consistent service quality.
• Manage multiple accounts, competing priorities, and time-sensitive deliverables while maintaining high standards of organization, accountability, and compliance.

Requirements

• At least 5 years of experience in client success, implementation, account management, or a consultative role within a SaaS or technology company.
• Excellent communication, presentation, and relationship-building skills, with the ability to engage effectively with program staff, technical stakeholders, and senior agency leadership.
• Demonstrated ability to act as a subject matter expert, provide trusted guidance, and translate complex requirements into practical recommendations.
• Strong commitment to using technology to strengthen communities and improve outcomes for low-income families and vulnerable populations.
• A quality-focused and accountable approach to work, particularly when supporting federally funded programs, regulatory compliance, and public sector operations.
• Exceptional organizational and project management skills, with the ability to coordinate multiple accounts, stakeholders, deadlines, and evolving priorities.
• Experience supporting HUD or other federal programs, such as CDBG, CDBG-DR, ESG, HOME, or HOPWA, as a grantee, housing authority partner, or consultant to public sector clients, is preferred.
• Project management experience or relevant certifications are advantageous.
• Experience configuring, implementing, or optimizing SaaS platforms is a plus.
• Familiarity with public sector renewals, contracts, procurement processes, or government account management is desirable.
• A proactive, self-directed working style and the ability to thrive in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving abilities, with the judgment to identify risks, anticipate client needs, and recommend effective solutions.

Benefits

• Comprehensive medical, dental, and vision plan options.
• Company-paid short-term disability insurance and life insurance.
• Employer 401(k) contributions with a generous match and immediate vesting.
• Five weeks of paid time off (PTO) annually.
• Nine paid company holidays each year.
• Three days of paid volunteer time off annually.
• Fully remote work arrangement within the United States.
• Opportunities to build long-term relationships with public sector clients and contribute to affordable housing, community development, and other mission-driven programs.
• The ability to provide direct input into product development by sharing client insights and regulatory expertise with internal teams.
• A collaborative, inclusive work environment focused on meaningful impact, professional accountability, and continuous improvement.

We appreciate your interest and wish you the best!