Strategic Account Manager - Affordable Housing

Neighborly Software; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401K with employer match

Generous PTO

Job summary

Neighborly Software seeks a Strategic Account Manager to own a growing portfolio of enterprise public sector clients. You will become their trusted advisor on compliance, expand product usage, and relay client needs to Product to shape the solution’s evolution.

You’ll nurture relationships, tailor workflows for housing and economic development programs, and advise on HUD standards to improve efficiency and compliance. A mission-driven, fast-paced environment awaits.

Qualifications

• 5+ years of client success, implementation, or consultative SaaS experience.
• Excellent communication and presentation skills with stakeholders.
• Ability to act as subject matter expert in client discussions.
• Strong commitment to mission and community impact.
• Focus on quality, compliance, and accountability in federally funded programs.
• Strong organizational skills managing multiple accounts.

Responsibilities

• Serve as the go-to expert on Neighborly Software's solutions for state and local government client stakeholders over the full account lifespan.
• Evaluate clients' workflows and tailor our platform to their needs for adoption and outcomes.
• Nurture client relationships to drive engagement, retention, and expansion.
• Advise clients on HUD standards and best practices, educating on features for compliance.
• Bridge between clients and Product/Engineering to translate requirements into improvements.
• Develop performance objectives and milestones for long-term success.
• Identify challenges and opportunities, offering practical solutions to meet deadlines and audits.

Skills

Client success

Communication

Subject matter expert

Mission-driven

Organization

Job description

Who We Are

Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.

Housing Authorities and state and local agencies rely on Neighborly to run programs like Housing Choice Vouchers, Public Housing, Multi-Family, and Low-Income Housing Tax Credits, as well as Disaster Recovery, Home Energy Rebates, and Economic Development programs.

As a Strategic Account Manager, you'll own a growing portfolio of enterprise public sector clients. You will become their trusted advisor on compliance and best practices, grow their use of our products overtime, and bring what you hear to our Product team to shape the evolution of our solution.

Why This Role?

• Long-Term Relationships. Build lasting relationships with the same state and local government clients over the years, helping to shape their programs' success using market-leading software.

• Mission-driven work. You're helping communities recover build stronger housing and economic development programs, working cross-functionally with other mission-driven professionals who care about Helping Communities Help People.

• Have a voice in the product. Your client and regulatory insight goes directly to Product and Engineering, and you'll close the loop with clients on what ships.

What You’ll Do:

• Serve as the go-to expert on Neighborly Software's solutions for state and local government client stakeholders, sustained over the full life of the account.

• Evaluate clients' current workflows and tailor our platform to meet their unique needs, ensuring seamless adoption and impactful outcomes.

• Proactively nurture client relationships, driving engagement, retention, and expansion across your account portfolio.

• Advise clients on the latest HUD industry standards and best practices, educating them on software features that improve efficiency and compliance.

• Act as the bridge between clients and internal teams, coordinating with Product and Engineering to translate evolving client and regulatory requirements into platform improvements.

• Develop performance objectives and milestones that support each account's long-term success.

• Identify challenges and opportunities early, offering practical, creative solutions that keep clients ahead of program deadlines and audit requirements.

Required Qualifications:

• 5+ years of experience in client success, implementation, or consultative role within a SaaS or technology company.

• Excellent communication and presentation skills, with a track record of engaging stakeholders from program staff to agency leadership.

• Comfort operating as the subject matter expert in the room — a skill set consulting work builds naturally.

• Deep commitment to our mission of strengthening communities through technology.

• A strong orientation toward quality, compliance, and accountability, especially in federally funded program environments.

• Outstanding organizational skills and the ability to manage multiple accounts and moving parts at once.

Preferred Qualifications:

• Experience supporting HUD or federal programs such as CDBG, CDBG-DR, ESG, HOME, or HOPWA — whether as a grantee, a Housing Authority partner, or a consultant advising public sector clients.

• Project Management experience and/or certifications.

• Experience configuring and implementing SaaS solutions.

• Experience managing renewals, contracts, or procurement processes with public sector clients.

• Self-starter who thrives in a fast-paced, deadline-driven environment.

Why You’ll Love Working Here:

• Comprehensive Benefits – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance

• 401K Contributions – Generous employer match with immediate vesting

• Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year

Neighborly Software is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.