Strategic Account Manager, Public Sector SaaS & Compliance

Neighborly Software; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401K with employer match

Generous PTO

Job summary

Neighborly Software seeks a Strategic Account Manager to own a growing portfolio of enterprise public sector clients. You will become their trusted advisor on compliance, expand product usage, and relay client needs to Product to shape the solution’s evolution.

You’ll nurture relationships, tailor workflows for housing and economic development programs, and advise on HUD standards to improve efficiency and compliance. A mission-driven, fast-paced environment awaits.

Qualifications

• 5+ years of client success, implementation, or consultative SaaS experience.
• Excellent communication and presentation skills with stakeholders.
• Ability to act as subject matter expert in client discussions.
• Strong commitment to mission and community impact.
• Focus on quality, compliance, and accountability in federally funded programs.
• Strong organizational skills managing multiple accounts.

Responsibilities

• Serve as the go-to expert on Neighborly Software's solutions for state and local government client stakeholders over the full account lifespan.
• Evaluate clients' workflows and tailor our platform to their needs for adoption and outcomes.
• Nurture client relationships to drive engagement, retention, and expansion.
• Advise clients on HUD standards and best practices, educating on features for compliance.
• Bridge between clients and Product/Engineering to translate requirements into improvements.
• Develop performance objectives and milestones for long-term success.
• Identify challenges and opportunities, offering practical solutions to meet deadlines and audits.

Skills

Client success

Communication

Subject matter expert

Mission-driven

Organization

Job description

Neighborly Software seeks a Strategic Account Manager to own a growing portfolio of enterprise public sector clients. You will become their trusted advisor on compliance, expand product usage, and relay client needs to Product to shape the solution’s evolution.

You’ll nurture relationships, tailor workflows for housing and economic development programs, and advise on HUD standards to improve efficiency and compliance. A mission-driven, fast-paced environment awaits.