Strategic Account Manager

Stack Exchange Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Stack Exchange Inc. is seeking a talented Account Executive to drive opportunity development and revenue across strategic enterprise accounts (10,000+ employees) for Stack Internal.

You will own the end-to-end relationship, align customer priorities with expansion opportunities, and partner with services, engineering, and product teams to deliver measurable business value. You will build executive relationships, create demand, and negotiate complex contracts, while maintaining accurate forecasts

Responsibilities

• Own and grow a portfolio of strategic enterprise customers, driving retention, renewals, and expansion for Stack Internal.
• Develop and execute account plans that align customer priorities with opportunities to deepen adoption, expand use cases, and deliver measurable business value.
• Build relationships across executive sponsors, technical leaders, and key stakeholders, establishing yourself as a trusted advisor on enterprise knowledge and AI context.
• Identify, qualify, and close expansion opportunities across teams, business units, and geographies, consistently meeting or exceeding revenue targets.
• Partner with Professional Services, Solution Engineering, and Product to drive adoption, demonstrate value, and address risks to customer retention and growth.
• Lead commercial discussions and contract negotiations, and maintain accurate forecasts for renewals and expansion.
• Help customers use Stack Internal as a trusted context layer for their people, AI assistants, and agents.
• Bring customer insights into opportunities and product feedback to influence roadmap.

Job description

Every developer has a tab open on Stack Overflow.

We are one of the most popular websites in the world - a community-based space focused on increasing productivity, decreasing cycle times, accelerating time to market, and protecting institutional knowledge.

Innovation is at the heart of everything we do. We embrace collaboration, transparency, and believe in leading with empathy; creating an environment where every Stacker knows they belong. We embrace that the unique contributions and points of view of all Stackers contribute to our success.

We are a Best Company to Work For, in addition to being recognized for Best Company Leadership, Best Company Happiness, Best Company Perks and Benefits, Best Company Work-Life Balance, Best Company Compensation, and Best Company Outlook.

We are a remote-first company with Hiring HUBs based in the US, Canada, UK, and Germany.

Summary:

We are seeking a talented Account Executive to drive and own opportunity development and revenue generation across key Strategic accounts (10,000+ employees) supporting our Stack Internal solution. Stack Internal is the homebase for mission-critical knowledge sharing and collaboration, enabling our customers to find the information they need to stay on track, meet launch deadlines, and drive innovation.

Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You are motivated, driven by challenge and personal achievement. You have a presence that is fired up with enthusiasm and passion for what you do. It’s how you move, it’s how you approach another person, it’s your handshake, and you stand and face the person. Your energy can make or break the sales call. You understand how to create demand, compelling the customer to consider a solution that may never have been under consideration. You effectively adapt to situations and overcome objections, build rapport, stay calm under pressure, and empathize with the customer.

What you’ll do:

• Own and grow a portfolio of strategic enterprise customers, driving retention, renewals, and expansion for Stack Internal.
• Develop and execute account plans that align customer priorities with opportunities to deepen adoption, expand use cases, and deliver measurable business value.
• Build relationships across executive sponsors, technical leaders, and key stakeholders, establishing yourself as a trusted advisor on enterprise knowledge and AI context.
• Identify, qualify, and close expansion opportunities across teams, business units, and geographies, consistently meeting or exceeding revenue targets.
• Partner with Professional Services, Solution Engineering, and Product to drive adoption, demonstrate value, and address risks to customer retention and growth.
• Lead commercial discussions and contract negotiations, and maintain accurate forecasts for renewals and expansion.
• Help customers use Stack Internal as a trusted context layer for their people, AI assistants, and agents.
• Bring customer insights into