Head of Business - SMB - Remote - USA

FullStack Labs, Inc.; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with 4% match

Virtual company events

Career advancement

Continuing education opportunities

Job summary

FullStack Labs, Inc. seeks an Account Executive to own and grow a high-velocity SMB portfolio with productized services and subscriptions, focusing on recurring revenue (MRR/NRR).

You’ll build an AI-first go-to-market and drive digital demand generation, inside sales motions, and self-serve trials. You will collaborate with product and engineering to enable self-service client interactions, optimize the client portal, and optimize billing and usage dashboards while maintaining strong unit

Qualifications

• 5–8+ years in SMB/mid-market growth roles (technology/consulting services, SaaS, or productized services).
• Experience launching subscription or usage-based offerings, preferably in AI services, and scaling PLG/inside-sales motions for SMBs/Mid-Markets.
• Personal adoption of AI tools for creating processes and solutions; AI-first mindset for problem solving.
• Strong data mindset; comfort with automation, AI augmentation, and lightweight product management.

Responsibilities

• Grow and retain a broad SMB portfolio with productized services and subscriptions (MRR/NRR focus).
• Build an AI-first automated GTM: digital demand gen, inside sales/BDR motions, self-serve trials/POVs, onboarding.
• Collaborate with product/engineering to transform the client portal and internal platforms to a self-service model (matching, proposals, billing, usage dashboards).
• Instrument the funnel: CAC, payback, churn, activation, expansion; run continuous A/B testing.
• Maintain healthy unit economics and playbooks that scale.

Skills

5–8+ years SMB/mid-market growth

Subscription/usage-based offerings

AI tools adoption

Data-driven mindset

AI platforms & genAI familiarity

Job description

FullStack is your AI-native engineering partner, built to turn AI capability into certainty. Most companies can demo AI; few can get it to production and prove what it produced. We close that gap with three capabilities, AI built into your products from the start, elite vetted talent who apply it, and transparent execution that shows value every step of the way. With now over 600 customers in North America, FullStack is one integrated partner for all your AI engineering needs. With FullStack, you move forward with confidence.

We’re most proud of:

Offering life-changing career opportunities to talented software professionals across the Americas.

Building highly-skilled software development teams for hundreds of the world’s greatest companies.

Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.

Our 4.1-star rating on GlassDoor.

Our client Net Promoter Score of 68, twice the industry average.

The Position

Own FullStack’s SMB engine as a business owner: high‑velocity services, SaaS‑like subscriptions, and standardized delivery. You’ll scale recurring revenue (MRR) through AI applications and automation, implement self‑service client interactions, build light‑touch funnels, and help shape the internal product roadmap (client portal, AI‑ready talent, packaged AI services).

What You’ll Do

• Grow and retain a broad SMB portfolio with productized services and subscriptions (MRR/NRR focus).
• Build an AI‑first automated GTM: digital demand gen, inside sales/BDR motions, self‑serve trials/POVs, efficient onboarding.
• Collaborate with product/engineering to transform the client portal and internal platforms to a self‑service model. (matching, proposals, billing, usage dashboards).
• Instrument the funnel: CAC, payback, churn, activation, expansion; run continuous A/B testing.
• Maintain healthy unit economics and playbooks that scale.

What You Bring

• 5–8+ years in SMB/mid‑market growth roles (technology/consulting services, SaaS, or productized services).
• Experience launching subscription or usage‑based offerings, preferably in the AI services space, and scaling PLG/inside‑sales motions for SMBs/Mid-Markets.
• Personal adoption of AI tools for creating processes and solutions; AI‑first mindset for problem solving.
• Strong data mindset; comfort with automation, AI augmentation, and lightweight product management.
• Understanding experience working with modern AI platforms, vibe‑coding, and genAI platforms.

Success in 6 months

Meaningful MRR growth, improved NRR and churn, scalable onboarding, and a visible roadmap delivering self‑serve wins.

Work Authorization Requirements

• Applicants must be currently authorized to work in the United States on a full‑time basis.
• FullStack will not sponsor applicants for work visas now or in the future.

What We Offer

• Paid Time Off (vacation, sick leave, parental leave, and holidays)
• The ability to work with leading startups and Fortune 500 companies
• 401(k) with 4% match
• Virtual company events each month
• Ample opportunity for career advancement
• Continuing education opportunities

If you are a technically savvy professional with a passion for driving customer success and want to be part of an innovative software consultancy, join us as an Account Executive at FullStack.