Strategic Account Manager

Körber; United States; On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Körber Business Area Pharma is hiring a Senior Strategic Account Manager to lead global MES sales for pharma, biotech, and cell & gene customers in the United States.

You will drive account strategies, manage relationships from contact to executive levels, forecast key metrics, and collaborate with product teams to expand the MES portfolio while traveling to customer sites and corporate offices as needed. The role requires 5–10 years of sales experience and strong negotiation skills.

Qualifications

• Strong track record of sales in the MES space.
• 5-10 years of sales experience.
• Excellent verbal and written communication skills; ability to communicate to C-Level.
• Strong negotiation skills and decision influence.
• Experience collaborating in a matrix/global team.
• Willingness to travel to customer sites and offices.
• Experience with CRM software and MS Office.
• IPMA / PMP certification is a plus.

Responsibilities

• Drive strategic account strategies and serve as the lead contact for all customer account matters.
• Develop and implement global account strategies for Pharma, Biotech and Cell & Gene industries.
• Face to the customer; centrally managing relationships, satisfaction, escalation, and contracts.
• Create value solutions and quantify value with Product Management to grow the portfolio.
• Provide management consulting to customers for global MES programs.
• Report progress to executive management on corporate and business objectives for key accounts.
• Advance our Strategic Account Management methodology and communicate milestones to stakeholders.
• Forecast and track key account metrics.

Skills

Strategic account management

MES sales

Negotiation

Cross-functional collaboration

Communication (verbal/written)

Tools

CRM software

MS Office

Job description

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Your role in our team

• You will drive strategic account strategies and serve as the lead point of contact for all customer account management matters
• Develop and implementing global account strategies for our strategic accounts within the Pharma-, Biotech and Cell & Gene industry
• “Face to the customer” - centrally managing the customer relationship and interface. customer satisfaction, strategic and global spanning topics e.g. steering / escalation and contract management
• Create value solutions and quantifying value for our key customers; in that regards also working with Product Management to further develop our product portfolio
• You will provide management support and management consulting to customers for global MES programs
• Report to executive management in regard to corporate and business objectives for assigned key accounts
• Advance our Strategic Account Management methodology
• Clearly communicate the progress of monthly / quarterly initiatives to both internal and external stakeholders, and collaborate with internal/external resources
• Forecast and track key account metrics

Your profile

• Strong track record of sales in the MES space
• 5-10 years of sales experience
• Excellent verbal and written communication skills. Ability to communicate precisely and effectively from Department to C-Level
• Strong decision influencer and negotiation skills
• Ability to collaborate in a team environment and drive results within a matrix organization, and ideally experience working as part of a global team
• Ability to align short term objectives with overall strategic goals
• Superior ability to remain composed and organized in a high pace work environment
• Self-motivated, energetic and enthusiastic personality
• Experience in defining and delivering IT projects in the regulated industry
• Willingness to travel to both customer sites and our corporate office locations
• Experience with CRM software and MS office
• IPMA / PMP certification is a plus

Your Benefits

• You will work in a modern work environment with open culture towards improvements and new ideas
• You are part of a global operating company with a wide customer basis and a growing business
• You profit from international cooperation within group-expert network to implement corporate wide concepts
• You will work in a team who is focusing on customer requirements
• You will get an attractive compensation package including health, dental, vision insurance and retirement plan

Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you! Körber Xperience (koerber.com)!

Your working environment at Körber

Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation.

Equal employer opportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [e-mail].

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e‑mail to [e-mail].

Brenda Suheili Hernandez Nazario is the responsible person for this job advertisement.