Director/Senior Director – Strategic Account Leader

ABM Industries; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

ABM Industries seeks a Strategic Account Leader to own the end-to-end commercial and financial performance of enterprise accounts. You will drive revenue growth, margin performance, and long-term account strategy while coordinating across functions to ensure delivery and profitability.

In this role, you will lead deal origination and closure, manage pricing and positioning, and serve as the executive relationship owner with C-level stakeholders across multiple industries.

Qualifications

• 12+ years of strategic account management, business development, or P&L leadership.
• Proven track record of revenue growth and closing large, complex deals.
• Strong financial acumen with revenue and margin management.
• Experience in matrixed organizations with cross-functional leadership.
• Industry experience in facilities management, semiconductor, advanced manufacturing preferred.
• Fluency in Mandarin.

Responsibilities

• Own end-to-end account performance, including revenue, margin, and growth targets.
• Develop and execute multi-year account strategy and roadmap.
• Operate as the single-threaded leader accountable for account outcomes.
• Own pipeline creation, deal strategy, and closure within assigned accounts.
• Drive expansion revenue through cross-sell, upsell, and new service offerings.
• Lead pursuit strategy for large and complex deals, including pricing and positioning.
• Direct and align BD/sales resources supporting the account.
• Build trusted relationships with C-level and senior stakeholders.
• Lead contract renewals, renegotiations, and strategic discussions.
• Drive client satisfaction, retention, and long-term partnership growth.

Skills

Strategic account management

P&L leadership

Cross-functional leadership

Financial acumen

Mandarin fluency

Job description

Job Description
The Strategic Account Leader owns the end-to-end commercial and financial performance of assigned enterprise accounts. This role is accountable for revenue growth, margin performance, business development, client satisfaction, and long-term account strategy.

Job Description
The Strategic Account Leader owns the end-to-end commercial and financial performance of assigned enterprise accounts. This role is accountable for revenue growth, margin performance, business development, client satisfaction, and long-term account strategy.
Operating as a single point of accountability, the Strategic Account Leader leads account strategy, drives deal origination and closure, and ensures alignment between commercial commitments and operational delivery.

Benefit Information:
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

• Full Account Ownership
• Own overall account performance, including revenue, margin, and growth targets
• Develop and execute multi-year account strategy and roadmap
• Operate as the single-threaded leader accountable for account outcomes
• Business Development & Growth
• Own pipeline creation, deal strategy, and closure within assigned accounts
• Drive expansion revenue through cross-sell, upsell, and new service offerings
• Lead pursuit strategy for large and complex deals, including pricing and positioning
• Direct and align BD/sales resources supporting the account
• Client Leadership
• Serve as the primary executive relationship owner
• Build trusted relationships with C-level and senior stakeholders
• Lead contract renewals, renegotiations, and strategic discussions
• Drive client satisfaction, retention, and long-term partnership growth
• Financial Performance
• Accountable for revenue growth and gross margin performance
• Drive pricing strategy, cost optimization, and profitability improvements
• Partner with finance on forecasting, planning, and variance management
• Risk & Delivery Alignment
• Ensure commercial commitments align with operational delivery and margin expectations
• Identify and proactively mitigate financial, operational, and relationship risks
• Maintain strong forecast accuracy and business visibility
• Cross-Functional Leadership
• Align and influence operations, finance, and sales teams to deliver account outcomes
• Drive accountability across functions without direct authority
• Ensure seamless transition from deal closure to execution

Qualifications

• 12+ years of experience in strategic account management, business development, or P&L leadership
• Proven track record of driving revenue growth and closing large, complex deals
• Strong financial acumen, including experience managing revenue and margin performance
• Experience working in matrixed organizations with cross-functional leadership
• Industry experience in facilities management, semiconductor, advanced manufacturing, or related sectors preferred
• Fluency in Mandarin.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com