Supervisor

Union Depot; Minneapolis (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

ABM, a leading facility solutions provider, seeks an Account Supervisor to oversee daily janitorial operations across multiple sites, working with the Account Manager to ensure high-quality service. You will coach frontline staff, address operational concerns with urgency, and maintain a professional work environment in Minneapolis, MN.

Ideal candidates bring supervisory experience, strong communication, and a customer-focused mindset.

Qualifications

• Previous supervisory, team lead, janitorial, facilities, hospitality, or related service experience.
• Ability to lead, coach, and provide direction to frontline employees.
• Strong communication and interpersonal skills.
• Excellent customer service skills and a professional approach to resolving concerns.
• Ability to work independently and manage changing priorities.
• Strong sense of urgency and the ability to respond quickly to time-sensitive operational needs.
• Basic computer skills, including the ability to communicate through email and use standard computer-based systems.

Responsibilities

• Provide day-to-day supervision and direction to janitorial employees.
• Monitor employee performance and ensure cleaning standards and customer expectations are consistently met.
• Assist with onboarding and training new employees on job responsibilities, safety procedures, and account expectations.
• Conduct routine inspections and follow up on service or quality concerns.
• Respond promptly to operational issues and communicate concerns to account leadership when additional support is needed.
• Help ensure work orders and customer requests are completed accurately and within required timelines.
• Reinforce company safety policies, procedures, and proper work practices.
• Assist with identifying and reporting safety concerns, incidents, injuries, and near misses.
• Monitor staffing needs and communicate attendance or coverage concerns to management.
• Help maintain appropriate supplies and equipment needed for daily operations.
• Maintain professional and respectful communication with employees, customers, and individuals served at customer locations.
• Partner with the Account Manager and Assistant Account Manager to support overall account performance.

Skills

Supervisory experience

Communication skills

Customer service

Safety awareness

Time management

Tools

Email communication

Job description

The Account Supervisor is responsible for supporting daily janitorial operations and providing hands-on leadership to frontline employees within a multi-site customer account. This position works closely with the Account Manager and Assistant Account Manager to ensure employees are properly trained, supported, and meeting customer expectations for quality, safety, and service.

The ideal candidate is a dependable and responsive leader who can effectively communicate with employees and management, address operational concerns with a sense of urgency, and maintain a professional and respectful work environment.

Responsibilities

• Provide day-to-day supervision and direction to janitorial employees.
• Monitor employee performance and ensure cleaning standards and customer expectations are consistently met.
• Assist with onboarding and training new employees on job responsibilities, safety procedures, and account expectations.
• Conduct routine inspections and follow up on service or quality concerns.
• Respond promptly to operational issues and communicate concerns to account leadership when additional support is needed.
• Help ensure work orders and customer requests are completed accurately and within required timelines.
• Reinforce company safety policies, procedures, and proper work practices.
• Assist with identifying and reporting safety concerns, incidents, injuries, and near misses.
• Monitor staffing needs and communicate attendance or coverage concerns to management.
• Help maintain appropriate supplies and equipment needed for daily operations.
• Maintain professional and respectful communication with employees, customers, and individuals served at customer locations.
• Partner with the Account Manager and Assistant Account Manager to support overall account performance.

Qualifications

Qualifications

Required

• Previous supervisory, team lead, janitorial, facilities, hospitality, or related service experience.
• Ability to lead, coach, and provide direction to frontline employees.
• Strong communication and interpersonal skills.
• Excellent customer service skills and a professional approach to resolving concerns.
• Ability to work independently and manage changing priorities.
• Strong sense of urgency and the ability to respond quickly to time-sensitive operational needs.
• Basic computer skills, including the ability to communicate through email and use standard computer-based systems.
• Ability to work assigned schedule and support the operational needs of the account.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.