Strategic Account Manager

Wisetack; Northern (KY); Hybrid; USD 90,000 - 126,000; Full time

Benefits offered by this job

Equity

Benefits

Discretionary bonus

Job summary

Wisetack is seeking a Strategic Account Manager to work directly with our most strategic merchant accounts, serving as a top-tier subject matter expert and relationship-builder. You will train merchants on best practices to offer Wisetack and continuously engage with their teams to scale financing volume.

The role targets aggressive yet attainable goals tied to merchant activation and loan volume, enabling revenue growth.

Qualifications

• Bachelor’s degree in business administration, marketing, communications, or related field.
• 4+ years experience in a quota-carrying, customer-facing role such as account management, sales, or customer success.
• Comfort with Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence.
• Demonstrated ability to leverage AI tools to drive efficiency and scale account management workflow.
• Excellent communication skills (written, verbal and presentation) with stakeholders from technical teams to executives.
• Growth-oriented mindset; thrive in dynamic environments and adapt quickly.
• Proven ability to drive growth and manage large, high-visibility accounts.
• Willingness to meet with merchants onsite when necessary.
• Experience with a startup.
• Experience in consumer financing, lending, financial technology or home services software.

Responsibilities

• Manage a portfolio of merchants to foster long-term relationships and increase financing volume.
• Support business development and partnerships in closing new deals and onboarding to Wisetack.
• Help new and existing merchants get up to speed on Wisetack offerings.
• Communicate merchant needs to product, marketing and partnerships teams.
• Collaborate with support to create consistent experiences and consolidate feedback.

Skills

Excellent communication

Growth mindset

Adaptability

Cross-functional collaboration

Quota-bearing sales

Startup experience

Ability to leverage AI tools

Education

Bachelor’s degree in business administration, marketing, communications, or related field

Tools

Salesforce

Tableau

Salesloft

Slack

Google Suite

Confluence

Job description

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affi

Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

We’re also proud to have received recognition from the fintech world. Awards we’ve won include:

But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies .)

As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

• Put customers first (that’s our M.O.)
• Act fast (leverage our startup environment).
• Lead the way (show and tell).
• Take ownership (everyone is hands-on here).
• Be a good human (no egos, build financial products that do right by people).

We’re looking for a Strategic Account Manager who will work directly with our customers, primarily our more strategic and highest priority merchant accounts that require a top notch subject matter expert and relationship-builder. This role will manage large accounts to get them trained on best practices to offer Wisetack as their go-to financing option and continuously engage with their teams to scale and grow their financing volume.

This position will have aggressive but attainable goals tied to merchant activation and loan volume, and in turn be instrumental in driving revenue-generating activity for the company. They’ll benefit from collaborating and sharing resources and feedback cross-functionally, as well as being able to prioritize and manage a variety of external relationships; bringing a friendly, versatile, and eager mentality will be critical to attaining success.

Responsibilities

• Manage a portfolio of merchants to foster long-term relationships, measured by increase in financing volume and share of wallet with each merchant.
• Support business development and partnerships in closing new deals and assist with the onboarding to Wisetack.
• Help new and existing merchants get up to speed quickly on our offerings.
• Communicate merchant needs and feedback to the broader organization (especially product, marketing, and partnerships).
• Actively collaborate with the support and customer operations team to ensure we’re doing what we can to create consistent experiences, sharing learnings, and consolidating feedback.

Requirements

• Bachelor’s degree in business administration, marketing, communications, or related field
• 4+ years experience in a quota-carrying, customer-facing role, such as account management, sales, or customer success
• Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence, to name a few
• Demonstrated ability to leverage AI tools to drive efficiency and scale account management workflow
• Excellent communication skills (written, verbal and presentation), with the ability to adapt your style for different stakeholders, from technical teams to executives
• A growth-oriented mindset, you thrive in dynamic environments and can pivot quickly to adapt to changing circumstances
• Proven ability to drive growth and manage large, high-visibility accounts
• Where necessary, meet with merchants onsite
• Experience with a startup
• Experience in consumer financing, lending, financial technology or home services software

Conclusion

The range of base salary for the position is between $90,000 - $126,000, plus $22,000 annual discretionary bonus, equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our data practices are described in Wisetack’s Privacy Policy.

Will you now or in the future require visa sponsorship for employment? (e.g., H-1B visa status?)