Strategic Account Manager

Iconex; Las Vegas (NV); Sur place; USD 90 000 - 140 000; Plein temps

Résumé du poste

Iconex in Las Vegas seeks a Strategic Account Manager to drive profitable revenue by executing strategic sales plans, managing key customer relationships, and identifying opportunities. You will act as a trusted advisor, aligning customer objectives with Iconex capabilities to expand market share and improve retention and product deployment.

The role requires cross-functional collaboration, accurate forecasting, and strong negotiation skills to lead multi-element contracts and ensure exceptional

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related field.
• 5+ years of sales account management.
• Experience managing customer relationships in a manufacturing, industrial, packaging, labeling, or related environment preferred.
• Proven track record of achieving sales and customer retention objectives.
• Strong communication and negotiation abilities with senior stakeholders.

Responsabilités

• Foster, develop, and implement Continuous Improvement (CI) activities across the business.
• Own strategic sales plans and commercial performance to drive profitable account growth.
• Build trusted relationships with senior customer stakeholders.
• Lead complex sales, pricing, and contract negotiations.
• Maintain accurate forecasts, pipelines, and CRM updates.
• Coordinate across multi-functional teams supporting customer initiatives and implementations.
• Lead resolution of major customer escalations and protect revenue.

Connaissances

Relationship building

Negotiation

Cross-functional collaboration

CRM experience

Data analysis

MS Office proficiency

Communication skills

Time management

Formation

Bachelor's degree in Business Administration, Marketing, Sales, or related field

Outils

CRM systems

Sales analytics tools

MS Office Suite

Description du poste

The Strategic Account Manager is responsible for driving profitable revenue growth through the development and execution of strategic sales plans, management of key customer relationships, business partnerships, and identification of new business opportunities. This role serves as a trusted advisor to customers, aligning customer objectives with company capabilities to deliver long-term value while expanding market share, increasing customer retention, and accelerating commercialization of new products and solutions. A focus will be on account growth, pipeline development, opportunity management, forecasting accuracy, and cross-functional collaboration to ensure exceptional customer experiences and successful business outcomes.

KEY RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Foster, develop, and implement Continuous Improvement (CI) activities through all facets of the business.
• Ensure a proactive approach to product quality, GMPs, and quality of workmanship.
• Own strategic sales plans and commercial performance to drive profitable account growth.
• Build trusted relationships with senior customer stakeholders.
• Drive differentiation and total customer value by selling Iconex solutions.
• Understand customer priorities and align Iconex solutions.
• Expand business across applications, locations, and product categories aligned to broader strategy.
• Protect revenue by monitoring account health and competitive risks.
• Lead complex sales, pricing, and contract negotiations.
• Maintain accurate forecasts, pipelines, and CRM updates.
• Lead strategic business reviews and align opportunities.
• Coordinate across multi-functional teams supporting customer initiatives and implementations.
• Lead resolution of major customer escalations.
• Improve account profitability, pricing, and cost-to-serve.
• Share customer, market, and competitive insights to guide business strategy.
• Guide internal account teams and promote accountability.
• Support to marketing, trade shows, and industry events.
• Develop expertise in our product portfolio, and align to market offerings.
• Ensure compliance with all Environmental, Health and Safety (EHS) policies and procedures.
• Ensure an environment that promotes effective communications, positive coworker collaboration, and teamwork.
• Other duties and tasks as assigned.

REQUIRED SKILLS/ABILITIES:

• Strong relationship-building and customer service skills.
• Excellent verbal, written, presentation, and communication abilities.
• Confidence, presentation and negotiation skills needed to interact effectively with senior management, key customers and partners in both selling and problem-resolution scenarios
• Ability to influence and collaborate with cross-functional teams.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
• Experience working with CRM systems and sales analytics tools.
• Ability to analyze data and make sound business recommendations.
• Strong problem-solving and negotiation skills.
• Ability to manage multiple priorities in a fast-paced environment.

BASIC QUALIFICATIONS:

• Bachelor's degree in Business Administration, Marketing, Sales, or related field.
• 5+ years of sales account management
• Experience managing customer relationships in a manufacturing, industrial, packaging, labeling, or related environment preferred.
• Proven track record of achieving sales and customer retention objectives.