AI & LLM Data Programs Manager

Innodata Inc.; United States; On-site; USD 140,000 - 160,000; Full time

Job summary

Innodata Inc. is seeking a seasoned Project/Operations Manager to oversee the end-to-end deployment of projects, governance of SOWs, and SLA adherence.

You will lead and mentor teams across TQM and other stakeholders, driving continuous improvement and client satisfaction in a fast-paced AI-enabled services environment. The role requires a strong PM background in software, cloud, or AI projects, experience with Agile/Scrum, and deep understanding of AI concepts.

Qualifications

• 5 years of project management experience in software, cloud or AI projects.
• Experience managing Agile or Scrum-based software development projects.
• Strong understanding of AI, Machine Learning, and Generative AI concepts.
• Excellent communication skills, written and oral.
• Bachelor’s degree or equivalent; certification on PM or Six Sigma is a plus.

Responsibilities

• Lead end-to-end small to medium project deployments with stakeholders.
• Provide thought leadership on language and dialect nuances for recruitment and evaluation.
• Support total customer satisfaction.
• Promote collaboration across the Operations leaders and TQM teams.
• Identify risks, drive communications with stakeholders, and translate requirements into plans.
• Develop and implement tracking and reporting methodologies for SLAs and KPIs.
• Oversee new hire deployment status to client platforms and ensure SLAs.
• Drive productivity, process improvements, and security initiatives.

Skills

Project management

Agile/Scrum

AI concepts

Communication

Leadership

Education

Bachelor's degree or equivalent

PM certification (PMP) a plus

Job description

Innodata Inc. is seeking a seasoned Project/Operations Manager to oversee the end-to-end deployment of projects, governance of SOWs, and SLA adherence.

You will lead and mentor teams across TQM and other stakeholders, driving continuous improvement and client satisfaction in a fast-paced AI-enabled services environment. The role requires a strong PM background in software, cloud, or AI projects, experience with Agile/Scrum, and deep understanding of AI concepts.