Strategic Account Manager

Incident IQ, LLC; Atlanta (GA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Match

Paid Time Off

Job summary

Incident IQ, LLC, a leading K-12 workflow platform provider based in Atlanta, seeks a Strategic Account Manager to drive new ARR and expand existing customers. The role focuses on prospecting, qualifying opportunities, and closing complex deals while coordinating with CS and Product teams.

The SAM will demonstrate IIQ technologies, manage pilots, and build relationships with district stakeholders to ensure sustained success and expansion opportunity across assigned accounts.

Qualifications

• Four-year college degree, or equivalent experience.
• Minimum of 7 years new logo sales experience with SaaS solution or 5 years in K-12 SaaS sales.
• Track record of meeting/exceeding ARR targets.
• Experience closing large, complex opportunities with multiple stakeholders.
• Exceptional communication and presentation skills.
• Highly organized and process-driven work habits.

Responsibilities

• Meet and exceed sales results – new ARR targets.
• Prioritize assigned prospects and customers.
• Contact prospects, generate interest and qualify needs for iiQ offerings.
• Deliver presentations and product demonstrations for new prospects and current customers.
• Manage the buying cycle from discovery to closing.
• Expand assigned customers to maximize iiQ offerings.
• Develop relationships with stakeholders for long-term success.
• Communicate territory activity, performance and forecasting to leadership.
• Generate ad hoc reports for internal departments as needed.

Skills

SaaS sales

K-12 market

Prospecting

Demo presentations

Sales cycles

Communication

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Company Overview:

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Strategic Account Manager Overview:

Reporting directly to the Sales Director, the Strategic Account Manager (SAM) will be responsible for meeting and exceeding ARR targets within specific assigned accounts. The SAM will acquire new prospective customers and expand existing customers. The candidate will actively prospect, qualify, and close new business within their assigned accounts. The SAM will also build relationships with assigned customers to maximize the iiQ offerings provided for their districts. The SAM will develop deep knowledge of assigned accounts and work with CS and Product teams to develop keen awareness of iiQ technologies. The SAM will qualify potential opportunities and actively manage the buying cycle for new customer acquisition and current customer expansion. Day-to-day activities will include qualifying potential leads, prioritizing and organizing activities, demonstrating iiQ technologies, managing pilot processes, conducting customer assessments, and coordinating effective follow up to move selling opportunities to a decision.

The ideal candidate will have a compelling and persuasive communication style. They enjoy leveraging their expertise to help new prospects see the value of iiQ technology. Effective internal communication with Marketing, Product Management, Customer Success, and other key stakeholders is also a critical success factor.

Strategic Account Manager Responsibilities:

• Meet and exceed sales results - new ARR targets
• Prioritize assigned prospects and customers
• Contact prospects, generate interest and qualify needs for iiQ offerings
• Deliver compelling sales presentations and product demonstrations for new prospects and current customers
• Manage the buying cycle for all new prospects – including discovery, demonstration, competitive differentiation, piloting, negotiating, and closing
• Expand assigned customers with goal of achieving 100% sold for iiQ offerings
• Communicate customer stories and best practices in a compelling persuasive way
• Develop relationships with key stakeholders to ensure long-term success
• Effectively manage follow up activities to move selling opportunities to a decision
• Communicate and present territory activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
• Develop and maintain appropriate new sales pipeline for consistent performance
• Enhance personal effectiveness through the efficient use of technology
• Generate ad hoc reports for internal departments as needed

Strategic Account Manager Requirements:

• Four (4) year college degree, or equivalent experience
• Minimum of 7 years new logo sales experience with SaaS solution OR, minimum of 5 years new logo sales experience in K12 market
• Track record of consistent top performance – meeting/exceeding ARR targets
• Track record of closing large complex opportunities with multiple stakeholders
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
• Exceptional group presentation skills – compelling and persuasive style
• Highly organized and process driven work habits
• Driven individual with ability to work independently and within a team environment in a competitive marketplace
• Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
• Experience in SaaS sales to the K12 market is highly preferred
• Ability to travel up >25%

What makes Incident IQ different:

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Incident IQ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.