Account Manager

Incident IQ; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Paid time off

Job summary

Incident IQ, an Atlanta-based SaaS platform serving over 2,000 districts, seeks an Account Manager to drive expansion with current customers and develop upsell opportunities. You will work with Customer Success and Product teams to maximize outcomes and retention.

The role requires strong communication, storytelling, and presentation skills, plus a 4-year degree and 2+ years in account management. Travel up to 25% is expected.

Qualifications

• Must have a four-year college degree or equivalent experience.
• Minimum of 2 years account management or customer relationship development.
• Excellent written and verbal communication with the ability to simplify complex technology.
• Strong presentation skills and ability to persuade with stories and data.
• Willingness to travel up to 25%.
• SaaS sales experience in the K-12 market is highly preferred.

Responsibilities

• Identify upsell and cross-sell opportunities within assigned accounts.
• Meet and exceed sales targets for ARR upsell and cross-sell.
• Collaborate with Customer Success to ensure customer satisfaction and success.
• Develop program-level best practices and customer assessments.
• Communicate customer stories and value drivers to leadership.

Skills

Communication

Storytelling

Relationship building

Presentation skills

Organization

Independent & Team player

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Google Suite

Job description

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Reporting directly to the Sales Director, the Account Manager (AM) will be responsible for managing the expansion effort for current customers. The candidate will develop and maintain relationships throughout the customer lifecycle. The AM will develop upsell and cross sell opportunities by leveraging exceptional understanding of current school district processes and potential pain points. The AM will develop exceptional product expertise and relate best practices and outcomes of other customers in a compelling way. The AM’s goal is to develop interest in additional capabilities. Day-to-day activities will include sales activity prep, prioritization and organization, and coordinating customer communications with the Customer Success team. The ideal candidate will have a storytelling and relationship development bias. They enjoy leveraging their expertise to help customers succeed. Internal communication with Product Management, Customer Success, and other stakeholders is also a critical success factor.

• Identify upsell and cross sell opportunities within assigned customer accounts
• Meet and exceed sales results - upsell and cross sell ARR targets
• Partner closely with CSMs to ensure customers are successful and happy with their products
• Manage and nurture customer expansion by developing program-level best practice adoption and customer assessments
• Communicate customer stories and best practices in a compelling persuasive way
• Develop keen understand of the value drivers of iiQ offerings for current customers
• Partner with internal teams to optimize customer expansion, satisfaction, and retention rates
• Foster an environment of collaboration and ongoing learning with internal teams
• Communicate and present target account activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
• Enhance personal effectiveness through the efficient use of technology
• Generate ad hoc reports for internal departments as needed
• Four (4) year college degree, or equivalent experience
• Minimum of 2 years account management experience or customer relationship development
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
• Exceptional group presentation skills – compelling and persuasive style
• Highly organized and process driven work habits
• Driven individual with ability to work independently and within a team environment in a competitive marketplace
• Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
• Experience in SaaS sales to the K12 market is highly preferred
• Ability to travel 25%

What makes Incident IQ different:

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full‑time employees that includes medical, dental, vision, life insurance, 401k match, and paid‑time off (PTO).

Incident IQ is an Equal Opportunity Employer

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Incident IQ's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.