Strategic Account & Logistics Coordinator

Premium-Guard-Incorporated; Mount Carmel (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Premium Guard, Inc in the United States is seeking a Key Account Support Specialist to provide dedicated accounts and logistics support for national customers. You will help ensure accurate and timely order fulfillment, coordination of deliveries, and strong, proactive communication with customers and internal teams.

You will collaborate with Sales, Distribution, Logistics, Accounting, and carriers to manage orders from receipt to delivery, resolve issues, and maintain excellent customer

Qualifications

• Bachelor’s Degree in a related field or equivalent in education and experience.
• Experience in customer service, account support, sales support, logistics, distribution, or related field preferred.
• Experience with transportation management systems, including Manhattan TMS, is a plus.
• Strong organizational skills to manage multiple orders, priorities, deadlines, and customer requirements.
• Strong written and verbal communication with a customer-focused approach.
• Ability to build effective relationships with customers and internal partners.
• Attention to detail and accuracy.
• Ability to identify issues, evaluate options, and drive solutions.
• Ability to work across Sales, Operations, Logistics, Accounting, and other functions.
• Proficiency in Microsoft Office and ability to learn company systems.

Responsibilities

• Provide day-to-day support for assigned national accounts, backup to primary account representatives.
• Manage weekly purchase orders from receipt through delivery, ensuring accuracy and timeliness.
• Coordinate delivery appointments across distribution centers, with advance scheduling.
• Monitor purchase orders and shipments from warehouse release to final delivery, identifying delays.
• Serve as primary contact for order and delivery status, communicating shipment progress and timelines.
• Coordinate daily with warehouse, distribution, and logistics teams on shipment details and ETAs.
• Partner with carriers to confirm lead times, track shipments, and address transportation issues.
• Adjust and reschedule delivery appointments as needed due to changes in readiness or delays.
• Support return goods processing and assist with chargeback resolution with Accounting.
• Build and maintain strong relationships with national account customers and internal partners.

Skills

Customer service

Account management

Logistics coordination

Communication

MS Office

Education

Bachelor's degree in related field

Tools

Manhattan TMS

Excel

CRM software

Job description

Premium Guard, Inc in the United States is seeking a Key Account Support Specialist to provide dedicated accounts and logistics support for national customers. You will help ensure accurate and timely order fulfillment, coordination of deliveries, and strong, proactive communication with customers and internal teams.

You will collaborate with Sales, Distribution, Logistics, Accounting, and carriers to manage orders from receipt to delivery, resolve issues, and maintain excellent customer