Strategic Account Liaison - Logistics & Solutions

Hub Group; Oak Brook (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking an Account Management Specialist in Oak Brook, IL to serve as the primary liaison between customers and internal departments. You will develop proactive relationships, resolve issues promptly and deliver solutions that meet customer expectations.

You will manage order acceptance and accessorials, analyze transportation options, maximize profitability and on-time performance, and communicate with shippers and consignees to resolve exceptions.

Qualifications

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.

Responsibilities

• Develop a proactive relationship with assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Duties, responsibilities and activities may be assigned or changed from time to time
• Ability to work weekend rotation when scheduled.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

Bachelor's degree in business, logistics, supply chain, or management

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

EDI

Web Tender Portals

Job description

Hub Group is seeking an Account Management Specialist in Oak Brook, IL to serve as the primary liaison between customers and internal departments. You will develop proactive relationships, resolve issues promptly and deliver solutions that meet customer expectations.

You will manage order acceptance and accessorials, analyze transportation options, maximize profitability and on-time performance, and communicate with shippers and consignees to resolve exceptions.