Strategic Account Leader

Lennox; Fort Lauderdale (FL); Sur place; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Health & wellness benefits

Perks & discounts

Pet insurance

Free subscriptions

Résumé du poste

Lennox National Account Services (NAS), a Lennox International company, seeks a Strategic Account Leader to manage and grow national accounts in the United States. You will deliver differentiated customer service and contribute to revenue and profitability with a focus on long-term retention.

The role emphasizes strengthening relationships, ensuring post-sales satisfaction, and collaborating with internal stakeholders.

Qualifications

• Bachelor’s degree or equivalent required.
• Five to ten years of customer support or account management experience.
• Strong relationship-building and customer-focused mindset.
• Excellent listening, persuasion, and negotiation skills.
• Strong time management and organizational abilities.

Responsabilités

• Support management, retention, and growth of assigned strategic and national accounts to drive revenue and profitability.
• Assist in maintaining and strengthening relationships with key strategic customers and internal stakeholders.
• Ensure high post-sales customer satisfaction by proactively addressing needs and delivering timely resolutions.
• Support initiatives that promote long-term customer loyalty and repeat business.
• Assist with customer training, onboarding, and delivery of value-added services.
• Serve as a trusted point of contact for customers with consistent communication.
• Identify opportunities to expand existing accounts through additional services or solutions.
• Track account activity, performance metrics, and customer interactions within CRM systems.

Connaissances

Relationship building

Communication skills

Negotiation

Time management

Organizational skills

Formation

Bachelor’s degree or equivalent

Outils

CRM software

Microsoft Office

Description du poste

What Drives Success

Under direct supervision, the Strategic Account Leader supports the management and growth of one or more existing national accounts by delivering differentiated customer service and contributing to increased revenue and profitability. This role focuses on strengthening strategic customer relationships, ensuring high post-sales satisfaction, and supporting long-term account retention and growth.

What Drives Success

Under direct supervision, the Strategic Account Leader supports the management and growth of one or more existing national accounts by delivering differentiated customer service and contributing to increased revenue and profitability. This role focuses on strengthening strategic customer relationships, ensuring high post-sales satisfaction, and supporting long-term account retention and growth.

Key Responsibilities

• Support the management, retention, and growth of assigned strategic and national accounts to drive revenue and profitability
• Assist in maintaining and strengthening relationships with key strategic customers and internal stakeholders
• Ensure high levels of post-sales customer satisfaction by proactively addressing customer needs and facilitating timely resolutions
• Support initiatives that promote long-term customer loyalty and repeat business
• Assist with customer training, onboarding, and delivery of value-added services
• Serve as a trusted point of contact for customers, ensuring consistent communication and follow-through
• Help identify opportunities to expand existing accounts through additional services or solutions
• Track account activity, performance metrics, and customer interactions within CRM systems

What We Are Looking For

• Bachelor’s degree or an equivalent combination of education and relevant experience
• Five to Ten year customer support
• Strong relationship-building and customer-focused mindset
• Effective listening, persuasion, and negotiation skills
• Strong time management and organizational abilities
• Knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
• Understanding of customer service principles, including needs assessment and customer satisfaction evaluation
• Excellent written and verbal communication skills
• Working knowledge of industry products and services
• Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits

For information regarding our impressive benefits package, please visit our web site at LII Benefits . We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.