Director, Regional Operations - NAS

Lennox; Fort Lauderdale (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

Lennox National Account Services (NAS) seeks a senior operations leader to direct Field Operation Leaders and ensure nationwide consistency in service, maintenance and installations. The role includes significant travel and strategic input on growth and profitability.

The ideal candidate holds a Bachelor's degree with at least seven years of managerial experience, preferably in HVAC, and is proficient in MS Office.

Qualifications

• Bachelor’s Degree or equivalent from four year college or related experience (implied).
• Minimum seven years managerial experience; HVAC industry experience preferred.
• Computer skills and proficiency in MS Office software.

Responsibilities

• Directs Field Operation Leaders to ensure service, maintenance and installations are consistent across the country.
• Makes assessments and recommendations to meet customer and business expectations.
• Drives and supports profitability goals through added sales and service.
• Assesses the need for new branches.
• Builds leadership by recruiting, selecting, training, coaching and disciplining managers.
• Communicates values, strategies, and objectives.
• Plans, monitors, and appraises results; develops a climate for information sharing.
• Develops strategic plans by studying opportunities and presenting solutions.
• Establishes plans, budgets, and resource allocation with progress reviews.
• Coordinates actions with corporate staff.
• Builds company image through collaboration with customers and employees; ethical practices.
• Maintains quality service by enforcing standards.
• Keeps knowledge current through workshops and professional networks.

Skills

Leadership

Motivation

Communication

Relationship building

Time management

Training & development

Prioritization

MS Office

Education

Bachelor's Degree

Tools

MS Office

Job description

• Directs Field Operation Leaders to ensure service, maintenance and installations are consistent across the country.
• Makes assessments and recommendations for changes to meet customer and business expectations.
• Drives and supports overall Company financial goals and profitability goals through added sales and service.
• Assesses the need for new branches.
• Increases management effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers.
• Communicates values, strategies, and objectives.
• Assigns accountabilities; plans, monitors, and appraises job results; developing a climate for offering information and opinions.
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending solutions.
• Accomplishes objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates actions with corporate staff.
• Builds company image by collaborating with customers, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

What Drives Success

Business Travel: 25-50%

Duties Include, But Are Not Limited To

• Directs Field Operation Leaders to ensure service, maintenance and installations are consistent across the country.
• Makes assessments and recommendations for changes to meet customer and business expectations.
• Drives and supports overall Company financial goals and profitability goals through added sales and service.
• Assesses the need for new branches.
• Increases management effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers.
• Communicates values, strategies, and objectives.
• Assigns accountabilities; plans, monitors, and appraises job results; developing a climate for offering information and opinions.
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending solutions.
• Accomplishes objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates actions with corporate staff.
• Builds company image by collaborating with customers, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

What We Are Looking For

• Bachelor’s Degree (B.S.) or equivalent from four year college or related experience.
• Minimum seven years managerial experience, HVAC industry experience preferred.
• Computer skills and proficiency in MS Office software.
• Demonstrated leadership experience with the ability to motivate and inspire others and ensure that employees are highly engaged with their work.
• Ability to develop and train work force, build relationships.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to communicate in a clear, concise, understandable manner, and listen attentively.

LennoxNAS

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 130+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is the leading national service provider in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 150+ offices throughout the United States and are continuing to expand. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenues. We are an equal opportunity employer (EEOC).

Lennox (NYSE: LII)

Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.