Strategic Account Manager, Manufacturing Ops

ISC - Interconnect Solutions Company; Fountain Valley (CA); On-site; USD 70,000 - 105,000; Full time

Job summary

ISC - Interconnect Solutions Company in Fountain Valley, CA is seeking an Account Manager to own customer programs from quote through shipment in a fast-paced contract manufacturing environment.

You will coordinate with Sales, Operations, Engineering, and Supply Chain to ensure on-time delivery, accurate forecasting, and profitable programs; requires 2+ years in manufacturing account or program management and strong ERP/MRP skills.

Qualifications

• 2+ years in account management, program management, or related roles within a manufacturing environment.
• Experience managing customer orders, delivery schedules, forecasts, and open order reporting.
• Experience coordinating cross-functionally with production, planning, purchasing, engineering, or supply chain teams.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Serve as the primary point of contact and advocate for assigned customer accounts.
• Own execution of customer accounts through the full quote-to-cash lifecycle, from quotation to shipment and cash collection.
• Coordinate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements.
• Proactively identify and resolve delivery, quality, or supply chain issues impacting customer commitments.

Skills

Account management

Program management

Cross-functional collaboration

ERP/MRP experience

Excel

Customer communication

Education

High school diploma

Tools

ERP/MRP software

MS Office

Job description

ISC - Interconnect Solutions Company in Fountain Valley, CA is seeking an Account Manager to own customer programs from quote through shipment in a fast-paced contract manufacturing environment.

You will coordinate with Sales, Operations, Engineering, and Supply Chain to ensure on-time delivery, accurate forecasting, and profitable programs; requires 2+ years in manufacturing account or program management and strong ERP/MRP skills.