Strategic Account Executive - Lodging

FreedomPay; Select (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, prescription, dental and vis­

Life Insurance

Retirement Plans with company match

Commission sharing plan

Flexible hybrid working environment

Parental and other leave programs

Job summary

FreedomPay is seeking a seasoned Enterprise Lodging Account Manager to own strategic relationships and drive growth across hotel brands and multi-unit operators.

You will partner with Customer Success, Sales, Product, and Operations to expand adoption, deliver outcomes, and identify cross-sell opportunities. Travel about 30-40% to engage executives and ensure long-term account health.

Qualifications

• 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar.
• At least 5 years of experience supporting the lodging industry.
• Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology.

Responsibilities

• Own strategic relationships for a portfolio of enterprise lodging customers.
• Partner with Customer Success Managers to align on goals, delivery, adoption, and engagement strategy.
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams.

Skills

Strategic account management

Account management

Customer success

Solutions consulting

Executive relationship management

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Responsibilities

• Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward lodging industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant lodging or payments industry events
• Travel approximately 30 - 40%

Required Qualifications

• 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
• At least 5 years of experience supporting the lodging industry
• Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
• Proven ability to manage executive-level relationships within complex, multi-location organizations
• Strong understanding of how technology and payments impact lodging operations and guest experience
• Ability to translate product capabilities into business outcomes
• Strong communication and presentation skills
• Demonstrated ability to identify and drive expansion opportunities within existing accounts
• Highly collaborative and comfortable working cross-functionally
• Bachelor’s degree required
• All positions must be able to successfully pass a background check as well as a credit check.

Preferred Qualifications

• Direct experience working with large lodging brands or multi-unit lodging groups
• Background in payments, POS, or commerce platforms within the lodging ecosystem
• Experience supporting global or multi-region lodging operators
• Familiarity with franchise and corporate-owned lodging structures
• Experience building structured account plans, QBR frameworks, or adoption strategies
• MBA or relevant advanced degree

• FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.