Strategic Account Director — Hybrid (Irvine)

We Are Envoy; Irvine (CA); Hybrid; USD 110,000 - 125,000; Full time

Job summary

Envoy is seeking an Account Director to steward a portfolio of key client relationships from its Irvine base. You will shape account strategy, drive multi-disciplinary engagement, and lead teams across strategy, design, research, and engineering to deliver outcomes for major brands.

You’ll own growth plans, manage upsell and renewals, and communicate progress to executives. This role blends client leadership with robust project delivery and collaboration.

Qualifications

• 7+ years in client services/account leadership in an agency environment.
• Proven track record of managing and growing complex, multi-disciplinary accounts.
• Strong business/operational acumen: experience with scoping, pricing, contracting and forecasting.
• Excellent client-facing and presentation skills; comfortable engaging C-suite stakeholders.
• Deep understanding of design and technology processes.
• Experience with web and app development technologies, digital production, third-party applications and platforms.
• Comprehensive knowledge and experience working in digital marketing and media
• Exceptional project/people management and the ability to coordinate cross-functional teams.
• Data-informed mindset: experience using metrics and KPIs to demonstrate impact.
• Strong negotiation, problem-solving and conflict-resolution skills.
• Bachelor's degree.
• Willingness to travel to client sites as required.
• The ability to work hybrid out of our Irvine office up to 3 days a week.

Responsibilities

• Own and grow a portfolio of client relationships; act as the senior partner and trusted adviser.
• Support in defining account strategy and develop annual growth plans (upsell, cross-sell, renewals).
• Translate client business objectives into clear briefs and measurable project goals.
• Drive client satisfaction, capture feedback and implement continuous improvement.
• Own organic growth planning, reporting and forecasting for key accounts.
• Represent the agency externally (events, thought leadership, case studies).
• Ensure projects deliver on time, on budget and to agreed quality standards; remove blockers and escalates appropriately.
• Lead proposal development, scoping, pricing and contractual negotiations in partnership with finance and leadership.
• Coordinate internal teams (strategy, design, research, engineering) to align delivery and maintain momentum.
• Maintain executive-level stakeholder engagement; present work and outcomes clearly and persuasively.
• Mentor and develop mid/senior client leads and project managers; contribute to hiring and team development.

Skills

Account leadership

Client relationships

Cross-disciplinary coordination

Proposal development

Pricing & contracting

Presentation to leadership

Team mentorship

Education

Bachelor's degree

Job description

Envoy is seeking an Account Director to steward a portfolio of key client relationships from its Irvine base. You will shape account strategy, drive multi-disciplinary engagement, and lead teams across strategy, design, research, and engineering to deliver outcomes for major brands.

You’ll own growth plans, manage upsell and renewals, and communicate progress to executives. This role blends client leadership with robust project delivery and collaboration.