Strategic Account & Customer Experience Lead

Crossroads Courier; St. Louis (MO); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Tuition Reimbursement

Job summary

Crossroads Courier is seeking an Account Manager / Customer Experience Specialist in St. Louis or Kansas City to nurture key customer relationships and ensure top-tier service in fast-paced logistics environments.

You will manage inquiries, collaborate with operations, and drive retention while seeking opportunities to expand accounts. The role combines client management with business development support to uphold Crossroads Courier’s reputation for reliability.

Qualifications

• 2+ years in account management, inside sales, customer success, or logistics customer service.
• High School Diploma or GED required; Bachelor’s degree preferred.
• Strong communication and relationship-building skills.
• Comfortable speaking with customers, executives, and operational leaders.
• Ability to manage multiple priorities simultaneously.
• High sense of urgency and ownership.
• Technology proficiency including Microsoft Office and CRM systems.
• Logistics, transportation, courier, healthcare, or supply chain experience preferred.

Responsibilities

• Serve as primary point of contact for assigned customers.
• Build strong relationships and drive customer retention.
• Manage customer inquiries and service issues through resolution.
• Partner with operations to ensure successful delivery execution.
• Conduct regular customer touchpoints and account reviews.
• Identify opportunities to expand existing customer relationships.
• Escalate and resolve issues quickly and professionally.
• Monitor service performance and communicate proactively.
• Support customer onboarding and implementation activities.

Skills

Account management

Customer success

CRM systems

Microsoft Office

Communication

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Job description

Crossroads Courier is seeking an Account Manager / Customer Experience Specialist in St. Louis or Kansas City to nurture key customer relationships and ensure top-tier service in fast-paced logistics environments.

You will manage inquiries, collaborate with operations, and drive retention while seeking opportunities to expand accounts. The role combines client management with business development support to uphold Crossroads Courier’s reputation for reliability.