Strategic Account Coordinator – Industrial Manufacturing

GAL MANUFACTURING COMPANY LLC; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance/H

401K Company Match

Commuter Benefits (NYC)

PTO

Tuition Reimbursement

Employee Assistance Program

Job summary

Vantage Elevation, LLC is seeking an experienced Account Coordinator to nurture and grow relationships across strategic accounts. You will serve as the primary contact for assigned customers and drive satisfaction, order execution alignment, and long-term partnership development.

The role requires strong relationship management, operational awareness, and commercial discipline across Sales, Customer Experience, Supply Chain, Planning, Operations, Engineering, and Quality teams.

Qualifications

• Bachelor’s degree in business, Supply Chain, Operations, Engineering, or related field preferred.
• 5+ years of account management, customer success, sales operations, customer service, or commercial operations in manufacturing/B2B.
• Experience managing strategic or high-value customer relationships.
• Strong understanding of order management, supply chain coordination, and fulfillment processes.

Responsibilities

• Own the day-to-day relationship for key customer accounts, serving as the primary liaison between the customer and GAL Bronx.
• Develop an understanding of each customer’s business, buying patterns, project pipeline, service expectations, and strategic importance.
• Build and maintain account plans for assigned customers, including growth opportunities and priorities.
• Coordinate internally to support accurate order management, customer promise dates, expedites, and backlog reviews.
• Lead regular customer touchpoints, including business reviews and forecast alignment.
• Monitor open orders, backlog, service concerns, and delivery performance to address risks proactively.

Skills

Relationship Management

Cross-Functional Collaboration

Commercial Acumen

Communication & Influence

Problem Solving

Accountability & Follow-Through

Forecasting & Reporting

Education

Bachelor’s degree in business, supply chain, operations, or engineering

Tools

ERP

CRM

Microsoft Excel

Job description

Vantage Elevation, LLC is seeking an experienced Account Coordinator to nurture and grow relationships across strategic accounts. You will serve as the primary contact for assigned customers and drive satisfaction, order execution alignment, and long-term partnership development.

The role requires strong relationship management, operational awareness, and commercial discipline across Sales, Customer Experience, Supply Chain, Planning, Operations, Engineering, and Quality teams.