Storm Water Permitting & Admin Assistant

City of Charlotte; Charlotte (NC); On-site; USD 39,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Drug-free workplace

Job summary

City of Charlotte is seeking an administrative support professional for the Storm Water Services Department. You will assist with land development permitting tasks, coordinate customer service, and process compliance documents to support engineering and erosion control teams.

The role emphasizes accuracy, organization, and proactive communication with customers and staff to ensure timely permits and clear regulatory correspondence.

Qualifications

• Strong customer service mindset and attention to detail.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools.
• Ability to learn City and County Accela permitting systems.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.

Responsibilities

• Assist the engineering and erosion control teams with administrative support for permitting and regulatory field operations
• Review and process close-out documents for residential development projects as well as other administrative forms, reports, and supporting documentation
• Serve as primary point of contact for Storm Water building permit hold releases
• Coordinate customer service requests and track case activity
• Prepare, process, and distribute regulatory correspondence, including certified mail and enforcement notices
• Schedule preconstruction meetings and coordinate calendars with customers and staff
• Process administrative forms, reports, and case files, and maintain documents in accordance with record retention requirements
• Perform all other duties as assigned

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Education

Associate’s degree

High School Diploma

Tools

Accela permitting system

Microsoft Office

Job description

City of Charlotte is seeking an administrative support professional for the Storm Water Services Department. You will assist with land development permitting tasks, coordinate customer service, and process compliance documents to support engineering and erosion control teams.

The role emphasizes accuracy, organization, and proactive communication with customers and staff to ensure timely permits and clear regulatory correspondence.