Store Training & Operations Leader

Cubbardexpress; Hickory (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Cubbardexpress in Hickory, NC is seeking a Training/Convenience Store Manager to oversee daily store operations, drive customer service, manage inventory, and lead a team to meet sales goals. The role requires a strong leader who can motivate staff, uphold store standards, and ensure profitability while adhering to company policies.

You will recruit and train employees, manage schedules and labor costs, analyze performance metrics, and coordinate with suppliers to keep stock fresh.

Qualifications

• High school diploma or equivalent required; a business administration degree is preferred.
• Minimum retail or convenience-store management experience required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in basic computer skills and point-of-sale (POS) systems.

Responsibilities

• Lead/coach store personnel; recruit, train, and supervise staff.
• Conduct performance evaluations and provide ongoing feedback.
• Schedule staff and manage labor costs for optimal coverage.
• Ensure exceptional customer service and handle complaints promptly.
• Monitor daily sales and develop strategies to meet targets.
• Analyze financial reports and manage store budgets.
• Oversee inventory levels; coordinate with suppliers for ordering.
• Minimize shrinkage through inventory control and audits.
• Ensure health/safety compliance and store cleanliness.
• Prepare reports on sales, expenses, and operations for management.
• Engage with the community and participate in local promotions.

Skills

Leadership & team management

Communication skills

Customer service

Problem solving

Organization

Flexibility in hours

Education

High school diploma or equivalent

Business administration degree or related field preferred

Tools

POS systems

Computer literacy

Job description

Cubbardexpress in Hickory, NC is seeking a Training/Convenience Store Manager to oversee daily store operations, drive customer service, manage inventory, and lead a team to meet sales goals. The role requires a strong leader who can motivate staff, uphold store standards, and ensure profitability while adhering to company policies.

You will recruit and train employees, manage schedules and labor costs, analyze performance metrics, and coordinate with suppliers to keep stock fresh.