Customer Experience Clerk - Convenience Store

Bumgarner Oil Company; Hickory (NC); On-site; USD 16,531 - 20,664; Full time

Job summary

Cubbard Express is seeking a Sales Clerk in Hickory, NC to deliver exceptional customer service and support sales efforts. This role blends cashier duties with strong interpersonal skills and a welcoming store environment.

Responsibilities include greeting customers, maintaining coffee/beverage stations, stocking coolers, organizing shelves and ATMs, ensuring cleanliness, handling quick, accurate checkouts for fuel and groceries, and adapting to extended hours seven days a week.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong organizational and problem-solving skills.

Responsibilities

• Customer Engagement: Cheerfully greet and assist all customers, ensuring a positive shopping experience.
• Coffee and Beverage Maintenance: Keep coffee and cappuccino areas clean and stocked, ensuring availability of products, cups, lids, and condiments.
• Cooler Management: Ensure coolers are fully stocked, organized, and visually appealing; bag ice as needed.
• Store Presentation: Regularly "front" and "face" coolers and gondolas to enhance store appearance and drive sales.
• Exterior Cleanliness: Monitor and maintain the store's outside appearance, including sweeping, picking up debris, and emptying trash to create a welcoming first impression.
• Restroom Upkeep: Maintain clean and well-stocked restrooms to encourage customer satisfaction and repeat visits.
• Pump Maintenance: Keep fuel pumps clean and stocked with towels and washer fluid; ensure squeegees are available.
• Floor Maintenance: Sweep and mop floors, keeping mats vacuumed to create a welcoming environment for customers.
• Shelf and Equipment Organization: Stock and clean shelves, maintaining the appearance of equipment such as ATMs and ice cream merchandisers.
• Cigarette Stocking: Ensure cigarette shelves are adequately stocked.
• Sales Counter Management: Organize and merchandise the sales counter to encourage impulse purchases.
• Customer Checkout: Facilitate quick, accurate, and friendly checkout for gasoline and grocery purchases, including verification of age for tobacco and alcohol sales.
• Flexibility and Adaptability: Willingly work flexible schedules to meet the demands of extended hours and seven-day operations.
• Additional Duties: Complete other essential tasks as assigned by the Store/Assistant Manager.

Skills

Communication skills

Interpersonal skills

Flexibility

Organization & problem-solving

Education

High school diploma or equivalent

Job description

Cubbard Express is seeking a Sales Clerk in Hickory, NC to deliver exceptional customer service and support sales efforts. This role blends cashier duties with strong interpersonal skills and a welcoming store environment.

Responsibilities include greeting customers, maintaining coffee/beverage stations, stocking coolers, organizing shelves and ATMs, ensuring cleanliness, handling quick, accurate checkouts for fuel and groceries, and adapting to extended hours seven days a week.