Store Team Member — Elevate Customer Experience

DICK'S Sporting Goods, Inc.; Wilmington (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

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Job summary

DICK’S Sporting Goods is seeking team members to greet and assist athletes, delivering helpful product knowledge and exceptional customer service. You will uphold merchandising standards, participate in loyalty programs, and follow safety and operating policies to ensure a safe, welcoming store environment.

Join a team where collaboration, accountability, and customer focus drive success as you help athletes of all abilities find the right gear and experiences in our stores.

Qualifications

• High School Diploma or Equivalent required.

Responsibilities

• Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
• Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned.

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is seeking team members to greet and assist athletes, delivering helpful product knowledge and exceptional customer service. You will uphold merchandising standards, participate in loyalty programs, and follow safety and operating policies to ensure a safe, welcoming store environment.

Join a team where collaboration, accountability, and customer focus drive success as you help athletes of all abilities find the right gear and experiences in our stores.