Store Team Member

Academy Sports + Outdoors; New Bern (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company that values hard work and growth. As a Store Team Member, you will play a crucial role in customer service, helping customers find the right products while ensuring their satisfaction. This position offers a dynamic environment where your passion for sports and outdoor activities will shine. With opportunities for personal and professional growth, you'll be part of a team dedicated to making sports and outdoor enjoyment accessible to everyone. If you have a love for the outdoors and a commitment to excellent service, this is the perfect role for you.

Qualifications

• Previous experience in customer service is preferred.
• Knowledge of outdoor hobbies such as fishing and hunting is a plus.

Responsibilities

• Provide fast and friendly customer service.
• Assist customers in navigating a wide range of products.

Skills

Customer Service Orientation

Problem Solving Skills

Organizational Skills

Bilingual Skills

Knowledge of Outdoor Hobbies

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Associates or Bachelor's in Criminal Justice

Job description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. Our Store Team Members are an essential part of customer service in any Academy store. They are responsible for ensuring fast, friendly customer service, helping customers navigate the wide range of products, and impacting customer satisfaction, store profitability, and our mission.

Job Description:

Click the link(s) below to see each position's full job description:

• Sales Team Member Positions:
• Outdoor Enthusiast
• Sales Team Member Apparel
• Sales Team Member Fishing and Hunting
• Sales Team Member Footwear
• Sales Team Member Sports
• Store Cashier

• Logistics/Merchandising/Operations Positions:
• Asset Protection Team Member
• Custodian
• Inventory Control Team Member
• Merchandising Team Member
• Receiving Team Member

Education:

• High school diploma or GED preferred.
• Associates or Bachelor's in Criminal Justice preferred (Asset Protection Team Member only).

Work Experiences:

• Previous related work experience preferred.
• Operating POS equipment, symbol, and telephone preferred (Cashier only).
• In-direct support of people and processes to drive operational excellence and sales targets (Cashier only).
• 4+ years of personal experience in outdoor hobbies, interests, and skills; fishing and hunting experience preferred (Outdoor Enthusiast only).
• CPR and First Responder certification is a plus (Asset Protection Team Member only).
• Loss Prevention or Criminal Justice background is a plus (Asset Protection Team Member only).

Skills:

• Excellent customer service orientation.
• Ability to connect, build rapport, and engage with customers who share a passion for sports and outdoor pursuits; bilingual skills are a plus.
• Effective problem solving and communication skills.
• Ability to manage multiple tasks with strong organizational skills and attention to detail.
• Ability to read, interpret, and follow safety rules, instructions, and manuals.
• Proficiency with basic math and understanding of instructions in various formats.
• Operate and train others on POS equipment, symbol, and telephone (Cashier only).
• Ability to write routine reports and correspondence (Cashier only).
• Knowledge of inventory software and order processing systems (Cashier only).
• Passion and knowledge of outdoor hobbies such as fishing, hunting, shooting, and camping (Outdoor Enthusiast only).
• Must meet legal requirements for firearm transactions and FOID card (Illinois only) (Fishing and Hunting Sales Team Member only).
• Proficiency with basic hand tools and equipment.
• Provide prompt, friendly customer service.
• Knowledge of emergency response procedures.
• Strong situational awareness and observation skills.

Responsibilities:

Refer to the detailed job description for specific responsibilities.

Physical Requirements & Attendance:

• Ability to work flexible schedules including nights, weekends, and holidays.
• Good hearing and vision to perform duties.
• Adherence to work hours, policies, and rules.
• Regularly walk, reach, and talk; occasionally sit, climb, stoop, kneel, crouch, push, and pull.
• Lift up to 10 pounds constantly and up to 60 pounds occasionally.
• Stand, handle, and use fingers repeatedly.
• Vision abilities include close, distance, peripheral, and depth perception, and focus adjustment.

Part-time

Equal Employment Opportunity:

Academy is an Equal Opportunity Employer and does not discriminate based on race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other protected category.