Store Team Member

Academy Sports; Kannapolis (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading sports and outdoors retailer where your passion for customer service and outdoor activities will shine. As a Store Team Member, you will play a vital role in ensuring customers have a positive shopping experience. With a commitment to hard work and growth, this position offers an exciting opportunity to engage with customers, assist them in navigating a wide array of products, and contribute to the store's success. Whether you are an outdoor enthusiast or have a knack for sales, this role is perfect for those who thrive in a fast-paced environment and want to make a difference in the community.

Qualifications

• High school diploma or GED preferred, associates or bachelor's in Criminal Justice for Asset Protection.
• Previous related work experience is preferred.

Responsibilities

• Provide fast and friendly customer service to enhance customer satisfaction.
• Navigate product choices and impact store profitability.

Skills

Customer Service Orientation

Communication Skills

Organizational Skills

Problem Solving

Mathematical Computations

Situational Awareness

Outdoor Skills

Education

High School Diploma or GED

Associates or Bachelor’s in Criminal Justice

Tools

POS Equipment

Job description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. Our Store Team Members are an essential part of customer service in any Academy store. He/she is responsible for ensuring fast, friendly customer service, navigating the abundance of choices Academy has to offer, and impacting customer satisfaction, store profitability, and Academy’s Mission.

Job Description:

Sales Team Member Positions:

• Outdoor Enthusiast
• Sales Team Member Apparel
• Sales Team Member Fishing and Hunting
• Sales Team Member Footwear
• Sales Team Member Sports
• Store Cashier

Logistics/Merchandising/Operations Positions:

• Asset Protection Team Member
• Custodian
• Inventory Control Team Member
• Merchandising Team Member
• Receiving Team Member
• eCommerce Fulfillment Team Member

Education:

• High school diploma or general education degree (GED) preferred.
• Associates or Bachelor’s in Criminal Justice preferred (Asset Protection Team Member Only).

Work Experience:

• Previous related work experience preferred.
• Operating POS equipment, symbol, and telephone preferred (Cashier Only).
• 4+ years of personal experience with outdoor hobbies, interests, and skills; fishing and hunting experience preferred (Outdoor Enthusiast Only).
• CPR and First Responder certification is a plus (Asset Protection Team Member Only).
• Loss Prevention or Criminal Justice background is a plus (Asset Protection Team Member Only).

Skills:

• Excellent customer service orientation.
• Ability to connect, build rapport, and engage with customers.
• Effective problem solving and communication with customers and team members.
• Ability to execute multiple tasks with superior organizational skills and detail orientation.
• Read, interpret and follow documents such as safety rules and procedure manuals.
• Proficiently use basic mathematical computations.
• Passionate and well-versed in outdoor hobbies, interests, and skills (Outdoor Enthusiast Only).
• Must meet federal and state requirements for selling firearms (Fishing and Hunting Sales Team Member Only).
• Strong situational awareness and observation skills.

Responsibilities:

• Please see job description for more details.

Physical Requirements & Attendance:

• Ability to work flexible schedules such as nights, weekends, and holidays based on business needs.
• Acceptable level of hearing and vision to perform job duties.
• Frequently required to walk, reach, and talk.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, push, and pull.
• Constantly lift up to 10 pounds and occasionally lift up to 60 pounds.
• Constantly stand and use repetitive motions.

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.