Store Team Member

Total Wine & More; Greenville (SC); On-site; USD 28,000 - 42,000; Full time

Job summary

Join a thriving retail company as a Digital Customer Service Associate, where you will play a vital role in enhancing the online shopping experience. This position involves assisting customers with their online orders, ensuring they receive fast and friendly service. You will be responsible for fulfilling orders, maintaining inventory, and supporting various store operations. With a commitment to employee growth and a fun work environment, this is an exciting opportunity to be part of a dynamic team. Enjoy generous discounts and a range of benefits while contributing to the success of a leading retailer in fine wines, beers, and spirits.

Benefits

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k), HSA, FSA

Disability and life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development opportunities

Consumer classes

Qualifications

• Must be 21 years or older with strong customer service skills.
• Ability to use technology and work flexible hours.

Responsibilities

• Provide customer service and assist with online order fulfillment.
• Maintain store safety and cleanliness standards.

Skills

Customer Service

Interpersonal Skills

Technology Usage

Team Collaboration

Education

High School Diploma or Equivalent

Job description

About the role

As a Digital Customer Service Associate supporting our online customer base, you assist both the in-store order pick-up and curbside delivery process. You play an essential role in the customer service experience providing fast service for our customers purchasing online. You will process transactions, select and pack product to ensure customers leave feeling positive about their visit. Both part-time and full-time position will support merchandising and online order fulfillment. You report to the store management team.

Join us and work in one of the most fun and thriving retail companies around!

You will

• Provide customer service by greeting and establishing a relationship with customers while informing them of our products.
• Fulfill online orders through product selection, packaging, and order placement. These orders are for in-store pick up, curbside pickup or delivery.
• Assist in selecting, sorting, stocking merchandise throughout the store.
• Assist with stocking and maintaining inventory levels; communicate any inventory issues/concerns to leadership.
• Support other areas of the store as a cashier or stock associate as needs arise.
• Maintain store safety and cleanliness standards on the sales floor, stock room, breakroom, bathroom, etc.
• Receive great employee discounts!

What we're looking for

• 21 years of age or older.
• Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours.
• Experience using technology applicable to the position and access information necessary to complete daily responsibilities.
• Strong interpersonal skills with a positive and engaging attitude.
• Value collaboration and acting as a team player.

Physical Requirements (with or without accommodations)

• Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
• Climb ladders and lift 50 lbs. overhead and repeatedly.

We offer

• Paid Time Off (PTO).
• Generous store discounts.
• Health care plans (medical, prescription, dental, vision).
• 401(k), HSA, FSA, Pre-tax commuter benefits.
• Disability and life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development, industry knowledge, and wine, spirits, and beer education.
• Consumer classes.
• & More!

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!