Store Team Member

Academy Sports; Chattanooga (TN); On-site; USD 28,000 - 42,000; Full time

Job summary

Join a dynamic team at a leading sports retailer where your passion for the outdoors can shine! As a Store Team Member, you will play a crucial role in delivering exceptional customer service, helping customers find the right products for their sports and outdoor activities. This position offers a vibrant work environment that values hard work and growth, ensuring you have the opportunity to develop your skills while contributing to the store's success. Whether you are an outdoor enthusiast or have a knack for sales, this is the perfect opportunity to make a difference in the lives of our customers and be part of a mission-driven organization.

Qualifications

• High school diploma or GED preferred; associates or bachelor's in criminal justice for specific roles.
• Previous related work experience preferred, especially in customer service.

Responsibilities

• Ensure fast, friendly customer service and navigate product choices.
• Support operational excellence and sales targets.

Skills

Customer Service Orientation

Problem Solving

Communication Skills

Organizational Skills

Mathematical Computations

POS Equipment Operation

Outdoor Skills (Fishing, Hunting)

Emergency Response Procedures

Education

High School Diploma or GED

Associates or Bachelor’s in Criminal Justice

Tools

POS Equipment

Basic Hand Tools

Inventory Software

Job description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. Our Store Team Members are an essential part of customer service in any Academy store. He/she is responsible for ensuring fast, friendly customer service, navigating the abundance of choices Academy has to offer, and impacting customer satisfaction, store profitability, and Academy’s Mission.

Job Description:

Sales Team Member Positions:

• Outdoor Enthusiast
• Sales Team Member Apparel
• Sales Team Member Fishing and Hunting
• Sales Team Member Footwear
• Sales Team Member Sports
• Store Cashier

Logistics/Merchandising/Operations Positions:

• Asset Protection Team Member
• Custodian
• Inventory Control Team Member
• Merchandising Team Member
• Receiving Team Member
• eCommerce Fulfillment Team Member

Education:

• High school diploma or general education degree (GED) preferred.
• Associates or Bachelor’s in Criminal Justice preferred (Asset Protection Team Member Only).

Work Experiences:

• Previous related work experience preferred.
• Operating POS equipment, symbol, and telephone preferred. (Cashier Only)
• In-direct support of people and processes to drive operational excellence and expected sales targets. (Cashier Only)
• 4+ years of personal experience with outdoor hobbies, interests, and skill sets; fishing and hunting experience preferred. (Outdoor Enthusiast Only)
• CPR and First Responder certification is a plus. (Asset Protection Team Member Only)
• Loss Prevention or Criminal Justice background is a plus. (Asset Protection Team Member Only)

Skills:

• Excellent customer service orientation.
• Ability to connect, build rapport, and engage with our customers that bond with friends, family, and community through the challenge of sports and outdoor pursuits; bilingual a plus.
• Effective problem solving and communication with customers and team members.
• Ability to execute multiple tasks with superior organizational skills and detail orientation.
• Read, interpret, and follow documents such as safety rules, operation and maintenance instructions, plan-o-grams, and procedure manuals.
• Proficiently use basic mathematical computations and apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Operate and coach others on the use of POS equipment, symbol, and telephone (Cashier Only)
• Write routine reports and correspondence (Cashier Only)
• Working knowledge of inventory software and order processing systems. (Cashier Only)
• Passionate and well-versed in the variety of outdoor hobbies, interests, and skill sets such as fishing, hunting, competitive shooting, and camping. (Outdoor Enthusiast Only)
• Must meet federal and state requirements for selling and processing firearms transactions. (Fishing and Hunting Sales Team Member Only)
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only). (Fishing and Hunting Sales Team Member Only)
• Proficiently use equipment such as basic hand tools, receiving, and cleaning equipment.
• Provide prompt, friendly customer service to all team members and customers.
• Emergency response procedures.
• Strong situational awareness and observation skills.

Responsibilities:

• Please see job description for more details.

Physical Requirements & Attendance:

• Ability to work flexible schedules such as nights, weekends, and holidays based on business needs.
• Acceptable level of hearing and vision to perform job duties.
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
• Frequently required to walk, reach, and talk.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, push, and pull.
• Constantly lift up to 10 pounds and occasionally lift up to 60 pounds.
• Constantly stand, handle, use fingers to grasp and use repetitive motions (hands, wrist, and fingers).
• Specific vision abilities required by this role include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Employment Opportunity:

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.