Store Team Leader: People, Ops & Customer Experience

Sally Beauty; City of Yonkers (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Sally Beauty in Yonkers, NY is seeking an Assistant Manager to support the Store Manager in hiring, training and developing a team, delivering exceptional customer experiences and upholding brand standards across store operations. You will drive sales by managing inventory, scheduling, and omnichannel fulfillment, while coaching staff to meet KPIs and ensure compliance with company policies.

This role requires strong communication, leadership, and a customer‑focused mindset.

Qualifications

• High School Diploma or equivalent required.
• Must be 18 years of age or older.
• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team to meet business objectives.
• Effective communication with team and management.
• Scheduling availability to meet business needs.
• Cosmetology license desirable but not required.

Responsibilities

• Lead and develop store associates to deliver exceptional customer experiences.
• Recruit, hire and train staff; support Store Manager in staffing decisions.
• Oversee store operations and brand standards; ensure omni-channel execution.
• Manage inventory, ordering, and payroll hours; schedule staff accordingly.
• Ensure safety, loss prevention, and compliance with company policies.

Skills

Customer service

Team leadership

Communication

Scheduling

Education

High School Diploma or equivalent

Cosmetology license desirable

Job description

Sally Beauty in Yonkers, NY is seeking an Assistant Manager to support the Store Manager in hiring, training and developing a team, delivering exceptional customer experiences and upholding brand standards across store operations. You will drive sales by managing inventory, scheduling, and omnichannel fulfillment, while coaching staff to meet KPIs and ensure compliance with company policies.

This role requires strong communication, leadership, and a customer‑focused mindset.