Store Team Leader: Lead Caring, High-Performance Team

CVS Health; United States; On-site; USD 51,000 - 84,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Bonus eligibility

Job summary

CVS Health in the United States is seeking a Store Team Leader (STL) to guide front-store teams toward operating excellence. You will coach, schedule, and develop colleagues, ensuring service standards and safety.

You will manage staffing to meet demand, collaborate with pharmacy and other store teams, and uphold CVS Heart At Work values. This full-time role offers competitive pay and benefits.

Qualifications

• Must be 18 years of age.
• Completion of all required training for current role within required timeframe.
• High school diploma or general equivalent development (GED).
• 1-3 years of prior relevant work experience.
• Work flexible schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum.
• Examples: Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month.
• Lift and exert up to 50 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.
• Ability to stand and walk for an extended amount of time.

Responsibilities

• Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development, contributing to career progression, involving hiring, training, performance management, and where required, termination of employment
• Ensure appropriate staffing to operate store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending
• Improve store performance measures (sales, service, loyalty, shrink, compliance, etc.) by coaching colleagues and working within the #OneTeam dynamic to identify and address barriers to operation
• Maintain a safe and high-quality working environment that complies with all regulatory and company standards
• Oversee timely and quality training of front store and cross-trained colleagues
• Conduct regular check-ins with all direct reports to track business goals and maintain team engagement
• Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #OneTeam mentality and support a holistic total store staffing pipeline
• Partner with FS DL to establish store priorities, implement new initiatives, and engage all colleagues
• Act as an ambassador for CVS Health through professional behaviours and positive engagement within the community

Skills

Staff scheduling

Team leadership

Customer service

Communication

Problem solving

Education

High school diploma or GED

Bachelor’s degree

Job description

CVS Health in the United States is seeking a Store Team Leader (STL) to guide front-store teams toward operating excellence. You will coach, schedule, and develop colleagues, ensuring service standards and safety.

You will manage staffing to meet demand, collaborate with pharmacy and other store teams, and uphold CVS Heart At Work values. This full-time role offers competitive pay and benefits.